At a Glance
- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a trusted leader in automotive supplies.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Great training opportunities and a supportive work environment.
- Why this job: Be part of a global brand while helping customers keep their vehicles running smoothly.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base.
Responsibilities will include but are not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will need to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance-based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Milton Keynes employer: Alliance Automotive Group LV
NAPA Auto Parts UK & Ireland is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on employee growth through bespoke training and career progression opportunities, staff enjoy exclusive discounts and a supportive culture that prioritises health and wellbeing. Joining our team as a Parts Advisor means being part of a dedicated group that values customer relationships and teamwork, all while contributing to the success of a market leader in the automotive industry.
Contact Details:
Alliance Automotive Group LV Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their products, values, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Parts Advisor role. Highlight your customer service experience and any knowledge of automotive parts to stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the NAPA team. Don’t forget to follow up after applying!
We think you need these skills to ace Parts Advisor in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Parts:When you're writing your application, let your enthusiasm for automotive parts shine through! We want to see that you’re not just looking for any job, but that you genuinely care about helping customers find the right parts for their vehicles.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience. We love seeing how your skills match up with what we’re looking for in a Parts Advisor, so don’t be shy about showcasing your customer service and sales abilities!
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to keep it professional. Use clear language and avoid jargon unless it’s relevant. We want to know you can communicate effectively with our customers while still being relatable.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Alliance Automotive Group LV
✨Know Your Parts
Familiarise yourself with the range of products NAPA Auto Parts offers. Understand the difference between OEM and aftermarket parts, and be ready to discuss how you can help customers find the right solutions for their needs.
✨Show Your Customer Service Skills
Prepare examples of how you've successfully built rapport with customers in the past. Highlight your ability to upsell and promote offers, as this will be key in your role as a Parts Advisor.
✨Practice Active Listening
During the interview, demonstrate your ability to listen and empathise with customer concerns. This will show that you understand the importance of customer satisfaction and are ready to address their needs effectively.
✨Be Proactive and Enthusiastic
Exude enthusiasm about the role and the automotive industry. Share your passion for helping customers and how you plan to contribute to expanding the local customer base at NAPA Auto Parts.
