At a Glance
- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a leading global brand in automotive supplies.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Access to health and financial tools, plus bespoke training opportunities.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
As Parts Advisor you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base. Responsibilities will include but are not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will need to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance-based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in London employer: Alliance Automotive Group LV
NAPA Auto Parts UK & Ireland is an exceptional employer, offering a dynamic work environment where employees can thrive as part of a globally recognised brand. With a strong focus on employee growth through bespoke training and career progression opportunities, staff enjoy exclusive discounts and a supportive culture that prioritises health and wellbeing. Located across the UK and Ireland, NAPA provides a unique chance to engage with local customers while being part of a trusted network dedicated to quality and excellence in the automotive industry.
Contact Details:
Alliance Automotive Group LV Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in London
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to engage with customers effectively. Role-play with friends or family to boost your confidence in upselling and handling inquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider tips and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on new openings that match your skills and interests.
We think you need these skills to ace Parts Advisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Parts Advisor role. Highlight any customer service experience and your ability to upsell, as these are key for us at NAPA Auto Parts.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your enthusiasm for the automotive industry and how you can help expand our local customer base. Keep it friendly and professional!
Showcase Your Communication Skills:Since communication is crucial in this role, make sure your application showcases your ability to connect with customers. Use clear and concise language, and don’t forget to demonstrate your empathy towards customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Parts Advisor position. Plus, it’s super easy!
How to prepare for a job interview at Alliance Automotive Group LV
✨Know Your Parts
Familiarise yourself with the products and services offered by NAPA Auto Parts. Being able to discuss specific parts, tools, and their applications will show your passion for the automotive industry and impress your interviewers.
✨Practice Your Communication Skills
As a Parts Advisor, you'll need to communicate effectively with customers. Practice articulating your thoughts clearly and confidently. Role-playing common customer scenarios can help you demonstrate your empathy and problem-solving skills during the interview.
✨Show Enthusiasm for Customer Service
Highlight your proactive approach to customer service. Share examples of how you've built rapport with customers in the past and how you plan to do the same at NAPA. This will showcase your commitment to maintaining and expanding the local customer base.
✨Prepare Questions
Have a few thoughtful questions ready to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
