At a Glance
- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a leading name in the automotive industry.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Great training opportunities and a supportive work environment.
- Why this job: Be part of a global brand while helping customers keep their vehicles running smoothly.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Cornwall employer: Alliance Automotive Group LV
NAPA Auto Parts UK & Ireland is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on employee growth through bespoke training and career progression opportunities, our team enjoys exclusive discounts, health and financial tools, and the potential for performance-based bonuses. Join us in a culture that values professionalism, customer engagement, and teamwork, all while being part of a trusted network dedicated to excellence in the automotive industry.
Contact Details:
Alliance Automotive Group LV Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Cornwall
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their products, values, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Parts Advisor role. Highlight your customer service experience and any knowledge of automotive parts to stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the NAPA team. Don’t forget to follow up after applying!
We think you need these skills to ace Parts Advisor in Cornwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your communication skills – they’re key for this job!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your enthusiasm for the role and the company. Mention why you want to work with NAPA Auto Parts and how you can contribute to the team.
Show Off Your Skills:In your application, be sure to showcase your organisational skills and ability to work under pressure. Give examples of how you've successfully managed customer relationships or upsold products in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Alliance Automotive Group LV
✨Know Your Parts
Familiarise yourself with the range of products NAPA Auto Parts offers. Understand the difference between OEM and aftermarket parts, and be ready to discuss how you can help customers find the right solutions for their needs.
✨Show Off Your Communication Skills
As a Parts Advisor, you'll need to communicate effectively with customers. Practice articulating your thoughts clearly and confidently. Role-play common customer scenarios with a friend to enhance your conversational skills.
✨Demonstrate Your Customer Focus
Prepare examples of how you've built rapport with customers in the past. Highlight your ability to upsell and promote offers while ensuring customer satisfaction. This will show that you understand the importance of customer relationships.
✨Be Proactive and Enthusiastic
During the interview, convey your enthusiasm for the role and the automotive industry. Share ideas on how you would actively engage with customers and promote NAPA's offerings. A positive attitude can make a lasting impression!
