At a Glance
- Tasks: Take orders, upsell products, and build customer relationships in a dynamic environment.
- Company: Join NAPA Auto Parts, a global leader in premium vehicle parts and tools.
- Benefits: Enjoy exclusive discounts, career progression, and performance-based bonuses.
- Other info: Access to health and financial tools, plus bespoke training opportunities.
- Why this job: Be part of a reputable brand while making a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence.With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards. Learn more at are currently looking for a Parts Advisor to join our team.As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.Responsibilities will include but not limited to:Taking orders over the telephone, upselling to increase invoice value.Outbound calling to raise customer awareness and achieve higher sales.Building long-term rapport with local customersActively promote offers, discounts and customer competitionsLimiting credits and returns by ordering and sending the right parts, first time.To be successful in this role you will to be:Punctual, organised, and efficient whilst working towards deadlines.Pro-active and enthusiastic when speaking with customers.Able to demonstrate empathy towards customers.Professional and possess excellent communication skills.In return we offer:An opportunity to join a global brand and market leader.Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.Opportunities for career progression and bespoke training.Free pension advice from our standard pension provider.Free access to Health, Wellbeing and Financial tools.Potential to earn a performance based bonus, paid monthly.Discount on car partsNot the right fit? Create an account to set up email alerts as new job postings become available that meet your interest!Alliance Automotive Group is an equal opportunities employer.
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Parts Advisor in Stretford employer: Alliance-Automotive-Group-Cv
NAPA Auto Parts – Commercial is an excellent employer that values its Warehouse Operatives by providing a dynamic work environment in the UK, where teamwork and efficiency are at the forefront. Employees benefit from opportunities for career progression, access to discounts through the AAG Benefits App, and comprehensive wellbeing tools, all while contributing to a clean and safe workplace. Join us to be part of a supportive culture that prioritises your growth and satisfaction.
Contact Details:
Alliance-Automotive-Group-Cv Recruitment Team
We think you need these skills to ace Parts Advisor in Stretford
Customer Service Skills
Sales Skills
Communication Skills
Organisational Skills
Proactivity
Empathy
Time Management
