At a Glance
- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a global leader in automotive parts.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Great opportunities for training and personal development in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities will include but not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in St Helens employer: Alliance-Automotive-Group-Cv
NAPA Auto Parts is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on employee growth, we provide bespoke training and career progression opportunities, alongside exclusive discounts and a performance-based bonus structure. Our commitment to health and wellbeing ensures that our team members are supported both professionally and personally, making NAPA Auto Parts a rewarding place to build your career.
Contact Details:
Alliance-Automotive-Group-Cv Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in St Helens
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their products, values, and customer base. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be pro-active and enthusiastic when speaking with customers. Role-play with a friend or family member to get comfortable with upselling and handling inquiries.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor in St Helens
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience you have in customer service or sales, and don’t forget to mention your organisational skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Tell us why you’re the perfect fit for NAPA Auto Parts and how you can help us maintain and expand our customer base.
Show Off Your Communication Skills:As a Parts Advisor, communication is key! In your application, demonstrate your ability to engage with customers effectively. Use clear and concise language, and don’t shy away from showing a bit of personality – we love that!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining the NAPA Auto Parts family!
How to prepare for a job interview at Alliance-Automotive-Group-Cv
✨Know Your Parts
Familiarise yourself with the types of parts and tools that NAPA Auto Parts offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
Since the role involves taking orders and upselling, practice clear and confident communication. Role-play with a friend or family member to simulate customer interactions, focusing on empathy and professionalism.
✨Show Your Proactivity
Prepare examples of how you've previously taken initiative in past roles. Whether it’s upselling or building customer relationships, demonstrating your proactive nature will resonate well with the interviewers.
✨Research the Company Culture
Dive into NAPA Auto Parts' values and mission. Understanding their commitment to quality and service excellence will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
