At a Glance
- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join a leading global brand in the automotive industry.
- Benefits: Exclusive discounts, career progression, and performance bonuses.
- Other info: Enjoy bespoke training and access to health and financial tools.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts Commercial is the CV division of Alliance Automotive Group, comprising over 30 branches who provide commercial vehicle parts, tools & equipment, to all segments of the automotive industry. These include independent repair centres, national retailers, fast-fit chains, fleet operators, leasing companies, fleet maintenance companies, and emergency service fleets.
As Parts Advisor you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base.
Responsibilities will include but are not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will need to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance-based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor employer: Alliance-Automotive-Group-Cv
NAPA Auto Parts Commercial, part of the Alliance Automotive Group, is an exceptional employer that values its employees by offering a supportive work culture and numerous growth opportunities. As a Parts Advisor, you will benefit from exclusive discounts, bespoke training, and the potential for performance-based bonuses, all while being part of a global brand that prioritises employee wellbeing and career progression.
Contact Details:
Alliance-Automotive-Group-Cv Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being a Parts Advisor.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be pro-active and enthusiastic when speaking with customers. Role-play with a friend or family member to get comfortable with upselling and handling customer queries.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building rapport with people in the automotive sector can give you insider tips and potentially lead to job referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can set up email alerts for new job postings that match your interests, so you never miss an opportunity!
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your organisational skills and ability to work under pressure!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how you can contribute to expanding our local customer base. Keep it friendly and professional!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to connect with customers. Use clear and concise language, and don’t shy away from showing a bit of personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Alliance-Automotive-Group-Cv
✨Know Your Parts
Familiarise yourself with the types of parts and tools that NAPA Auto Parts offers. Being able to discuss specific products and their applications will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice clear and confident communication. Role-play common scenarios, like taking orders or upselling, to demonstrate your ability to engage effectively with customers during the interview.
✨Show Your Proactivity
Prepare examples of how you've previously taken initiative in past roles. Whether it’s upselling or building customer relationships, showcasing your proactive approach will align perfectly with what they’re looking for in a Parts Advisor.
✨Emphasise Teamwork and Organisation
Highlight your organisational skills and ability to work within a team. Share experiences where you’ve successfully collaborated with others to meet deadlines or improve processes, as this is crucial for maintaining branch operations.
