At a Glance
- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a global leader in vehicle parts and tools.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Access to health and financial tools, plus bespoke training opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 22000 - 26000 £ per year.
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities will include but not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Trainee Parts Advisor in Leicester employer: Alliance-Automotive-Group-Cv
NAPA Auto Parts is an exceptional employer, offering a dynamic work environment where you can thrive as a Trainee Parts Advisor. With a strong focus on employee growth, we provide bespoke training and clear career progression opportunities within our globally recognised brand. Our supportive culture, combined with exclusive discounts and a performance-based bonus structure, makes NAPA Auto Parts a rewarding place to build your career in the automotive industry.
Contact Details:
Alliance-Automotive-Group-Cv Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Parts Advisor in Leicester
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be pro-active and enthusiastic when speaking with customers. Role-play with a friend or family member to build confidence in your delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t forget to follow up after applying!
We think you need these skills to ace Trainee Parts Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Parts Advisor role. Highlight any customer service experience and your ability to upsell, as these are key for us at NAPA Auto Parts.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your enthusiasm for the role and how you can contribute to our team. Don’t forget to mention why you’re excited about working with NAPA Auto Parts.
Showcase Your Communication Skills:Since communication is crucial in this role, make sure your application is clear and professional. Use friendly language that reflects your personality, but keep it polished – we want to see your best self!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Alliance-Automotive-Group-Cv
✨Know Your Parts
Familiarise yourself with the types of parts and tools that NAPA Auto Parts offers. Understanding the products will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Parts Advisor, you'll need to communicate effectively with customers. Practice articulating your thoughts clearly and concisely. Role-play with a friend or family member to simulate customer interactions.
✨Show Enthusiasm for Customer Service
Demonstrate your passion for helping customers during the interview. Share examples of how you've gone above and beyond to assist customers in the past, as this aligns perfectly with the role's focus on building rapport.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask your interviewer. This shows you're engaged and interested in the company. You might ask about their training programmes or how they measure success in the Parts Advisor role.
