At a Glance
- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a global leader in automotive parts.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Great opportunities for training and personal development in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base.
Responsibilities will include but are not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will need to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance-based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Leicester employer: Alliance-Automotive-Group-Cv
NAPA Auto Parts is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on employee growth, NAPA provides bespoke training and career progression opportunities, alongside exclusive discounts and a performance-based bonus structure. Located across the UK and Ireland, our branches foster a supportive culture that values teamwork and customer relationships, making it a rewarding place to build your career as a Parts Advisor.
Contact Details:
Alliance-Automotive-Group-Cv Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Leicester
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable upselling and handling inquiries. The more confident you are, the better!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your organisational skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Tell us why you’re the perfect fit for NAPA Auto Parts and how you can help us maintain our reputation for quality and service.
Show Off Your Communication Skills:As a Parts Advisor, communication is key! In your application, demonstrate your ability to engage with customers effectively. Use clear and concise language, and don’t shy away from showing a bit of personality – we love that!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining the NAPA family!
How to prepare for a job interview at Alliance-Automotive-Group-Cv
✨Know Your Parts
Familiarise yourself with the types of parts and tools that NAPA Auto Parts offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, which is crucial for a Parts Advisor role.
✨Practice Your Communication Skills
Since you'll be taking orders and upselling, practice clear and confident communication. Role-play common customer interactions with a friend or family member to build your confidence in handling various scenarios.
✨Show Your Customer Focus
Prepare examples of how you've built rapport with customers in the past. Highlight your ability to empathise and understand their needs, as this is key to maintaining and expanding the local customer base.
✨Be Ready to Upsell
Think of strategies you can use to upsell products effectively. Research common upselling techniques and be prepared to discuss how you would apply them in real-life situations during the interview.
