At a Glance
- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a global leader in vehicle parts and service.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Great training opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Strong communication skills and a full UK Driving Licence required.
The predicted salary is between 25000 - 30000 € per year.
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities will include but not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- Hold a full UK Driving Licence.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Barnstaple employer: Alliance-Automotive-Group-Cv
NAPA Auto Parts is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on employee growth, we provide bespoke training and career progression opportunities, alongside exclusive discounts and a performance-based bonus structure. Our commitment to health and wellbeing ensures that our team members are supported both professionally and personally, making NAPA Auto Parts a rewarding place to build your career.
Contact Detail:
Alliance-Automotive-Group-Cv Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Barnstaple
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be pro-active and enthusiastic when speaking with customers. Role-play with a friend or family member to get comfortable with upselling and handling inquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor in Barnstaple
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your communication skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've built rapport with customers in the past – we love a good story!
Show Off Your Skills:In your application, be sure to showcase your organisational skills and punctuality. Mention any experience you have with upselling or managing orders, as these are key to being a successful Parts Advisor with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Alliance-Automotive-Group-Cv
✨Know Your Parts
Familiarise yourself with the types of parts and tools that NAPA Auto Parts offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, which is crucial for a Parts Advisor role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice clear and confident communication. Role-play common scenarios, like taking orders or upselling, to ensure you can handle these situations smoothly during the interview.
✨Show Your Customer Focus
Prepare examples of how you've built rapport with customers in the past. Highlight your ability to empathise and provide excellent service, as this is key to maintaining and expanding the local customer base.
✨Be Proactive and Enthusiastic
Demonstrate your proactive nature by discussing how you would approach outbound calling and raising customer awareness. Show your enthusiasm for the role and the company, as a positive attitude can make a big difference.
