At a Glance
- Tasks: Manage client relationships and ensure exceptional service delivery across various marketing channels.
- Company: Join Alleyoop, a dynamic performance marketing agency in Glasgow, Edinburgh, and London.
- Benefits: Competitive salary, ongoing training, clear progression opportunities, and regular team socials.
- Other info: Work in a supportive environment with a focus on personal and professional development.
- Why this job: Be the vital link between clients and teams, driving success and growth for exciting brands.
- Qualifications: Strong communication skills, organisation, and a proactive attitude; marketing experience is a plus.
The predicted salary is between 30000 - 35000 £ per year.
Alleyoop is a performance marketing and media agency operating across Glasgow, Edinburgh and London. We specialise in Google Ads, Paid Social and paid media across TV, Radio, Outdoor, Digital and Podcasts. Our job is simple. We drive revenue. Profitably. Everything we do is built around helping our clients grow through better marketing, better media and better results.
You're organised, proactive and great with people. You enjoy building relationships, solving problems and keeping multiple moving parts on track at the same time. You'll thrive in a fast-paced environment where no two days are the same, and you'll take pride in delivering an exceptional experience for every client you work with. Most importantly, you'll care about results and genuinely want to help our clients succeed.
As a Client Services Manager, you'll be the bridge between our clients and our delivery teams. You'll work closely with our PPC, Social, Creative and Leadership teams to ensure clients are informed, supported and seeing the value of the work we're delivering. You'll be responsible for managing communication, reporting, retention and account growth across a portfolio of clients, ensuring every relationship is strong, productive and commercially successful.
Success in this role means:
- Happy clients
- Retained clients
- Growing clients
Key Responsibilities:
- Act as the primary point of contact for your portfolio of clients
- Build strong, trusted relationships with key stakeholders
- Coordinate activity between Client Services, Sales and Delivery teams
- Lead weekly and monthly client meetings
- Deliver clear, actionable reporting and performance updates
- Identify opportunities to improve results and grow accounts
- Work with the delivery team to ensure campaigns remain aligned to client objectives
- Resolve client challenges quickly and professionally
- Maintain accurate records and communications within HubSpot
- Support client retention and renewal conversations
- Help us consistently exceed expectations and deliver measurable business growth for our clients
Technical delivery experience isn't essential. You'll be supported by an exceptional team of specialists who manage campaign execution and optimisation.
Skills & Experience:
- Preferred (but not essential): Agency experience
- Account management or client services experience
- Marketing or digital marketing experience
- Experience using HubSpot or similar CRM platforms
- Exposure to Google Ads, Paid Social or performance marketing
Essential:
- Excellent communication skills
- Strong organisation and attention to detail
- Commercial awareness
- A proactive attitude
- Being sound
What We Offer:
- Salary: £30,000 - £35,000
- Ongoing training and development
- Clear progression opportunities
- A supportive and ambitious team environment
- Regular team socials, events and incentives
- The opportunity to work with exciting brands across a range of industries
Location: Glasgow, Scotland
You will be required to provide evidence of your right to work in the UK before commencing employment. Unfortunately, sponsorship is not available for this role. Applicants must already have the right to work in the UK.
How To Apply: Tell us about yourself and why you'd be a great fit for Alleyoop. CV, video, presentation, voice note – we don't mind. Show us who you are. Apply via LinkedIn or send your application to: work@alleyoop.agency
Client Services Manager in Glasgow employer: Alleyoop®
At Alleyoop, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work culture in the heart of Glasgow. Our commitment to employee growth is evident through ongoing training and clear progression opportunities, all while working alongside a talented team dedicated to delivering outstanding results for our clients. With regular team socials and the chance to collaborate with exciting brands, Alleyoop is the perfect place for those looking to thrive in a fast-paced, rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Glasgow
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Alleyoop® and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Alleyoop® are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Alleyoop® on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Alleyoop®. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Client Services Manager in Glasgow
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Alleyoop®. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Alleyoop®:Show us that you’ve done your homework! In your application, briefly mention what you admire about Alleyoop®’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Alleyoop®
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Alleyoop® will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Alleyoop®, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
