Customer Category Controller - Ice Cream
A rare and genuinely exciting commercial opportunity has arisen with one of the most recognised and respected names in the global confectionery and sweet snacking landscape. With a strong UK footprint, a portfolio of iconic consumer brands, and a reputation for significant brand investment and customer partnership, this business consistently punches above its weight in a highly competitive market. This is a business that takes category seriously.
The Role
The Customer Category Controller - Ice Cream is a high‑impact position sitting at the intersection of category strategy and commercial execution. The role is not purely analytical – it involves working closely with both internal commercial teams and external retail partners to influence ranging decisions, develop category visions, and drive shopper‑led solutions that deliver mutual growth.
Key Responsibilities
- Lead the development and delivery of category strategies for the ice cream category across key retail accounts, acting as a trusted advisor to customers.
- Build compelling, insight‑led category stories and range review submissions that influence retailer decision‑making and drive category growth.
- Partner closely with the National Account Management team to embed category thinking into commercial plans and joint business planning processes.
- Translate shopper, consumer, and market data into actionable recommendations that support both the customer’s category objectives and the company’s commercial priorities.
- Develop strong working relationships with buying and category teams at retailer level, establishing the company as the credible category captain of choice.
- Monitor category performance, identifying emerging trends and translating these into proactive commercial recommendations.
- Collaborate cross‑functionally with marketing, insights, and trade marketing teams to ensure category plans are fully aligned with broader brand and commercial strategy.
The Ideal Candidate
- Strong grounding in FMCG category management and must have ice cream / frozen food experience.
- Proven experience in a category management or customer category role within branded FMCG.
- Strong proficiency with category management tools and data platforms (e.g., Nielsen, Kantar, IRI/Circana).
- Experience presenting category strategy and range recommendations to major grocery retailers.
- Ability to translate complex data into clear, compelling commercial narratives.
- Collaborative, commercially minded approach with strong influencing and communication skills.
Location
London – hybrid working arrangements.
Package
Competitive base salary + bonus + comprehensive benefits package.
Customer Category Controller - Ice Cream employer: Allexo Search
Allexo Search is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of West London. Employees benefit from comprehensive growth opportunities, competitive remuneration, and the chance to make a tangible impact on key grocery accounts, all while working in a fast-paced environment that values analytical thinking and strategic relationships.
