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- Tasks: Lead and manage patient services, ensuring high-quality support for patients.
- Company: AbbVie is dedicated to innovative medicines that tackle serious health issues.
- Benefits: Enjoy hybrid working, a collaborative culture, and opportunities for professional growth.
- Why this job: Make a real impact on patients' lives while working in a dynamic healthcare environment.
- Qualifications: Clinical background preferred; leadership experience in healthcare management required.
- Other info: Join a diverse team committed to innovation and community service.
The predicted salary is between 54000 - 84000 £ per year.
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio.
Reporting to Medical Director, this leadership role is accountable for the overall performance and strategic management of patient services. The successful candidate will lead a dedicated team aligned to specific therapy areas and drive operational excellence across all patient services and third-party vendors for current and future PSPs. This role will ensure high-quality support and resources are provided to our patients. Additionally, this role involves developing AbbVie's capabilities to deliver package deals compliant with the UK code of practice and serving as the subject matter expert (SME) in this area.
Key Responsibilities:- Strategic Planning: Develop, implement and drive a forward-thinking strategy for patient services that aligns with organizational goals and adapts to emerging healthcare and environmental trends.
- Operational Leadership: Oversee the day-to-day operations of patient services, ensuring efficient and effective service delivery across multiple therapy areas. This will include leading third-party vendor relationships and managing performance of third-party vendors.
- Performance Accountability: Monitor, evaluate, and report on the performance of patient services, using data-driven insights to make informed decisions and drive continuous improvement.
- Team Leadership: Lead, mentor, and develop a team of patient service leads, fostering a collaborative and high-performing culture aligned with AbbVie's values.
- Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders, including healthcare providers, to promote patient-centric initiatives as well as members of the Brand Team, Medical Director and Finance.
- Compliance and Best Practices: Ensure all patient services and broader package deals comply with applicable regulations, including the UK code of practice. Enhance and develop AbbVie's internal capabilities to deliver strategically aligned package deals/patient services.
- Subject Matter Expertise: Serve as the subject matter expert (SME) for package deals within AbbVie, providing guidance to enhance strategic decision-making.
- Clinical background preferred
- Proven experience in a leadership role within patient services, healthcare management, or a related field
- Strong strategic planning and analytical skills, with a demonstrated ability to drive performance improvements
- Excellent leadership and team management abilities, with experience leading cross-functional teams
- Exceptional communication and interpersonal skills, capable of engaging with a diverse range of stakeholders
- In-depth understanding of the healthcare landscape and therapy areas relevant to AbbVie
- Detailed knowledge and applicability of compliance requirements and best practices related to the UK code of practice
At AbbVie, our mission is to discover and deliver innovative medicines that solve serious health issues and enhance people's lives. Join us as the Head of Patient Services and be part of a team that is all for one AbbVie—working collaboratively to make possibilities real for our patients.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Head of Patient Services employer: Allergan Aesthetics
Contact Detail:
Allergan Aesthetics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Patient Services
✨Tip Number 1
Familiarise yourself with AbbVie's mission and values. Understanding their commitment to innovative medicines and patient-centric initiatives will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of AbbVie, especially those in patient services or related fields. They can provide valuable insights into the company culture and expectations for the Head of Patient Services role.
✨Tip Number 3
Stay updated on the latest trends in healthcare management and patient services. Being knowledgeable about emerging healthcare challenges will demonstrate your strategic thinking and readiness to lead in this role.
✨Tip Number 4
Prepare to discuss your leadership style and experiences in managing cross-functional teams. Highlight specific examples where you've driven performance improvements and fostered a collaborative culture, as these are key aspects of the role.
We think you need these skills to ace Head of Patient Services
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and qualifications for the Head of Patient Services position. Tailor your application to highlight how your experience aligns with AbbVie's mission and the specific requirements of the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in patient services and leadership roles. Use quantifiable achievements to demonstrate your impact in previous positions, particularly in strategic planning and operational excellence.
Write a Strong Cover Letter: Your cover letter should reflect your passion for AbbVie's mission and your understanding of the healthcare landscape. Highlight your leadership style and how you plan to foster a collaborative culture within the team. Be sure to mention your knowledge of compliance and best practices relevant to the UK code of practice.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role at AbbVie.
How to prepare for a job interview at Allergan Aesthetics
✨Understand AbbVie's Mission
Before your interview, make sure you thoroughly understand AbbVie's mission and values. Familiarise yourself with their focus on innovative medicines and how they aim to impact patients' lives. This will help you align your answers with their goals during the interview.
✨Showcase Your Leadership Experience
As a candidate for the Head of Patient Services, it's crucial to highlight your leadership experience. Prepare specific examples of how you've successfully led teams in the past, particularly in patient services or healthcare management, and be ready to discuss your approach to mentoring and developing team members.
✨Demonstrate Strategic Thinking
Be prepared to discuss your strategic planning skills. Think of examples where you've developed and implemented strategies that improved service delivery or operational efficiency. Show how you can adapt to emerging healthcare trends and align your strategies with organisational goals.
✨Engage with Stakeholders
Since stakeholder engagement is key in this role, come prepared with examples of how you've built and maintained relationships with various stakeholders. Discuss your communication style and how you ensure that all parties are aligned and informed, especially in a cross-functional environment.
