At a Glance
- Tasks: Manage a dynamic service department, focusing on profits and customer satisfaction.
- Company: Join Allen Motor Group, a leading automotive dealership in Rayleigh.
- Benefits: Earn up to £55,000 plus bonuses, with 30 days holiday and fantastic discounts.
- Other info: Inclusive workplace that values every individual and offers career progression.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience as an automotive service manager and strong organisational skills required.
The predicted salary is between 55000 - 67000 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Manager to join our Ford, KIA & OMODA Jaecoo dealership in Rayleigh. You will be responsible for managing a dynamic and fast paced service department, focusing on performance in both profits and customer satisfaction. This position is offered on a full-time permanent basis with a basic salary of up to £55,000 with an OTE of £67,000, a company provided vehicle. This position reports to the General Manager.
In addition to a highly attractive basic, OTE & bonus scheme we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOTs, services and parts
- Life assurance benefit, at no cost to yourself
- Up to £1,500 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
To be considered for this position you should have strong previous experience as an automotive service/aftersales manager ideally from a franchised dealership. We also look for the following skills and experience:
- Able to work in a busy environment as part of a team
- Fantastic organisational skills
- Full UK driving licence
- An ability to overcome customer issues
- Knowledge of warranty procedures is advantageous
Key Duties and Responsibilities:
- Ensure the achievement of KPI’s for all service department members
- Maintaining an understanding of all relevant consumer and local market influences
- Engage the aftersales team to deliver commercial result and exceptional customer service
- Drive the performance of the workshop team to maximise efficiency
- Develop the skills and career progression of current and new team members
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
If you would like to be considered for this opportunity, please do apply now.
Aftersales Manager - Ford KIA OMODA Jaecoo - Rayleigh employer: Allenford
Allen Motor Group is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. With competitive salaries, generous holiday allowances, and comprehensive training programmes, we prioritise employee growth and well-being. Located in Rayleigh, our dealership provides unique opportunities to thrive in the automotive industry while enjoying fantastic benefits and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager - Ford KIA OMODA Jaecoo - Rayleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Allen Motor Group. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching Allen Motor Group and their values. Show us that you’re not just another candidate; demonstrate how your experience aligns with their goals and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for an Aftersales Manager role and be ready to discuss your past experiences and how they relate to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the Allen Motor Group family.
We think you need these skills to ace Aftersales Manager - Ford KIA OMODA Jaecoo - Rayleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your previous experience in automotive service management and any specific achievements that showcase your ability to drive performance and customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Allen Motor Group. Mention your organisational skills and how you can engage the aftersales team to deliver exceptional results.
Showcase Relevant Skills:Don’t forget to emphasise your key skills like problem-solving and knowledge of warranty procedures. These are crucial for the role, so make sure they stand out in your application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Allenford
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially around aftersales management. Familiarise yourself with key performance indicators (KPIs) and how they relate to customer satisfaction and profitability. This will show that you're not just a candidate, but someone who understands the business.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure environments. Think about specific situations where you motivated your team or resolved conflicts, as this will demonstrate your ability to drive performance.
✨Customer-Centric Mindset
Allen Motor Group values exceptional customer service, so be ready to discuss how you've handled customer issues in the past. Share stories that highlight your problem-solving skills and your commitment to ensuring customer satisfaction. This will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask during the interview. Inquire about the dealership's current challenges in the aftersales department or how they measure success. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
