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- Tasks: Support customers with their vehicle needs and keep them informed about services.
- Company: Join Allen Motor Group, a leading Ford dealership in Rayleigh.
- Benefits: Enjoy a competitive salary, 30 days holiday, and fantastic discounts.
- Why this job: Kickstart your automotive career with full training and support.
- Qualifications: No experience needed; just bring your customer service skills and a driving licence.
- Other info: Inclusive workplace where every person matters and career growth is encouraged.
The predicted salary is between 24000 - 36000 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Rayleigh. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.
As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
This position is offered on a Full-time permanent basis, 47 hour working week Monday – Friday & 1 in 3 Saturday’s, £30,000 basic salary and an OTE of £36,000 reporting to the Aftersales Manager.
Do I need experience? No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us.
The key attributes and skills we look for in candidates are:
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
Why Allen Motor Group? In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
To be considered for this opportunity please apply now.
Aftersales Advisor - Rayleigh Ford employer: Allenford
Contact Detail:
Allenford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor - Rayleigh Ford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Allen Motor Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your customer service skills can shine in the Aftersales Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for the role come through. Share personal stories that highlight your organisational skills and attention to detail. Remember, they want to see the real you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Aftersales Advisor - Rayleigh Ford
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight your fantastic customer experience skills in your application. We want to see how you can keep customers informed and handle their queries like a pro!
Be Organised and Detail-Oriented: Since this role involves updating customer records and booking vehicles, it’s crucial to demonstrate your organisational skills. Mention any relevant experiences that showcase your attention to detail.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the key attributes we’re looking for, like your customer service background and any experience with computer software systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Allenford
✨Know Your Stuff
Before heading into the interview, make sure you understand the role of an Aftersales Advisor. Familiarise yourself with the key tasks mentioned in the job description, like updating customers and booking vehicles. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Customer Service Skills
Since this role heavily relies on customer experience, think of examples from your past where you've excelled in customer service. Whether it's resolving a complaint or upselling a product, be ready to share these stories to demonstrate your skills.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might be asked how you would manage multiple customer queries or keep track of vehicle bookings. Share specific strategies you use to stay organised and ensure accuracy in your work.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position, plus it gives you valuable insights into the company.
