At a Glance
- Tasks: Deliver exceptional customer experiences and manage enquiries in a dynamic automotive environment.
- Company: Join the inclusive and supportive team at Allen Motor Group.
- Benefits: Enjoy a competitive salary, company car, and 30 days holiday plus discounts.
- Other info: Great career progression opportunities and ongoing training available.
- Why this job: Make a real impact by helping customers find their perfect vehicle.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Allen Motor Group is currently looking to employ a Senior Product Specialist to join our successful team at Allen Ford Nuneaton. This role is all about delivering exceptional customer experiences. You'll be responsible for managing and assisting customers through both face-to-face and digital enquiries, ensuring they receive expert advice and drive away in the right vehicle and product package to suit their needs.
Responsibilities
- Managing inbound and outbound customer enquiries via telephone, email, digital platforms, and showroom visits.
- Building strong customer relationships and delivering an outstanding customer journey from initial enquiry through to vehicle handover.
- Meeting and exceeding personal and team sales targets.
- Demonstrating expert product knowledge across the Ford range, including vehicle features, technology, accessories, and ownership benefits.
- Guiding customers through the complete vehicle purchasing process.
- Advising customers on finance options, extended warranties, service plans, and additional products.
- Ensuring full compliance with FCA regulations and industry standards regarding the sale of finance and insurance products.
- Supporting colleagues and sharing best practices to contribute to overall dealership performance.
- Maintaining accurate customer records and ensuring all administration is completed to a high standard.
What We're Looking For
- A passion for delivering exceptional customer experiences.
- Excellent communication and interpersonal skills.
- Strong sales, negotiation, and influencing abilities.
- A proactive and self-motivated approach.
- The ability to build rapport quickly and confidently with customers.
- Strong organisational and time-management skills.
- A professional and positive attitude.
- A full UK driving licence.
Package & Benefits
- This position is offered on a 5-day, 42-hour working week with a basic salary of £25,000 plus a sales commission scheme and company car.
- 30 days holiday including bank holidays, with additional entitlement based on length of service.
- Fantastic discounts on MOTs, servicing, repairs, and parts.
- Life assurance benefit at no cost to yourself.
- Retailer discount portal featuring savings from leading UK brands.
- Up to £1,000 Refer-a-Friend scheme.
- Ongoing training and development opportunities.
- Career progression within a growing and successful dealer group.
- High achiever incentives, rewards, and experiences.
Why Join Allen Motor Group?
At Allen Motor Group, we are committed to creating an inclusive and supportive workplace where every colleague is valued. We believe our people are the key to our success and are dedicated to helping them develop rewarding careers within the automotive industry. If you are passionate about sales, customer service, and building long-term customer relationships, we'd love to hear from you. Apply now and become part of the Allen Ford Nuneaton team.
Senior Product Specialist - Nuneaton Ford employer: Allenford
Allen Motor Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture and a comprehensive benefits package including a company car, generous holiday entitlement, and ongoing training opportunities. Located in Nuneaton, this role as a Senior Product Specialist allows you to thrive in a dynamic environment where your passion for customer service and sales can lead to meaningful career progression within a successful dealer group. Join us to be part of a team that values your contributions and rewards high achievers with incentives and experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Specialist - Nuneaton Ford
✨Tip Number 1
Get to know the company inside out! Research Allen Motor Group and their values, especially around customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about how your skills align with the role of Senior Product Specialist. Highlight your sales experience and how you've delivered exceptional customer experiences in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Allen Ford Nuneaton team.
We think you need these skills to ace Senior Product Specialist - Nuneaton Ford
Some tips for your application 🫡
Show Your Passion:Make sure to express your passion for delivering exceptional customer experiences in your application. We want to see that you genuinely care about helping customers find the right vehicle and product package.
Highlight Your Skills:Don’t forget to showcase your excellent communication and interpersonal skills. We’re looking for someone who can build rapport quickly, so give us examples of how you've done this in the past!
Be Proactive:We love a proactive approach! In your application, mention times when you took the initiative to exceed sales targets or improve customer satisfaction. Show us that you’re self-motivated and ready to make an impact.
Apply Through Our Website:Finally, remember to apply through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Allenford
✨Know Your Product Inside Out
As a Senior Product Specialist, you'll need to demonstrate expert product knowledge across the Ford range. Make sure you research the latest models, features, and technology. Familiarise yourself with the benefits of different vehicle packages so you can confidently advise customers during the interview.
✨Showcase Your Customer Service Skills
This role is all about delivering exceptional customer experiences. Prepare examples from your past where you've gone above and beyond for customers. Highlight your communication skills and how you've built strong relationships, as this will resonate well with the interviewers.
✨Prepare for Sales Scenarios
Expect to discuss sales targets and strategies during your interview. Think of specific instances where you've met or exceeded sales goals. Be ready to share your approach to negotiating and influencing customers, as these skills are crucial for success in this role.
✨Understand Compliance and Regulations
Familiarise yourself with FCA regulations and industry standards related to finance and insurance products. Being knowledgeable about compliance will show that you take the role seriously and understand the importance of adhering to legal requirements in the automotive industry.
