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- Tasks: Support customers with vehicle servicing and keep them informed about their car's needs.
- Company: Join Allen Motor Group, a leading Ford dealership in Gravesend.
- Benefits: Enjoy a competitive salary, 30 days holiday, and fantastic discounts.
- Why this job: Kickstart your automotive career with full training and support in a friendly environment.
- Qualifications: No experience needed; just bring your customer service skills and a UK driving licence.
- Other info: Inclusive workplace that values every individual and offers great career progression.
The predicted salary is between 24000 - 36000 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Gravesend. Using your fantastic customer experience skills, you will keep the customer informed and consult on their vehicle’s servicing, answering any questions or queries they may have.
As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
This position is offered on a Full-time permanent basis, 46.33 hour working week Monday – Friday & 1 in 3 Saturday’s, £30,000 basic salary and an OTE of £33,000 reporting to the Aftersales Manager.
Note: Do I need experience? No! While we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we encourage applications from people looking to begin their automotive career with us.
The key attributes and skills we look for in candidates are:
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
To be considered for this opportunity please apply now.
Aftersales Advisor - Gravesend Ford employer: Allenford
Contact Detail:
Allenford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor - Gravesend Ford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Allen Motor Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your customer service skills can shine in the Aftersales Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm for the automotive industry and helping customers come through. Remember, they’re looking for someone who fits into their inclusive workplace culture, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Aftersales Advisor - Gravesend Ford
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight your fantastic customer experience skills in your application. We want to see how you can keep customers informed and handle their queries like a pro!
Be Organised and Detail-Oriented: Since this role involves updating customer information and booking vehicles, it’s crucial to showcase your organisational skills. Mention any experiences where attention to detail made a difference.
Don’t Sweat the Experience: Remember, we’re open to candidates without prior experience in automotive aftersales! If you have a background in customer service or any relevant skills, make sure to mention them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Allenford
✨Know Your Stuff
Before the interview, make sure you understand the role of an Aftersales Advisor. Familiarise yourself with common customer queries related to vehicle servicing and the importance of keeping customers informed. This will show your enthusiasm and readiness to engage with customers.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer experience, think of examples from your past where you've excelled in customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will highlight your suitability for the position.
✨Be Organised and Detail-Oriented
The job requires excellent organisational skills and attention to detail. Prepare to discuss how you manage tasks and ensure accuracy in your work. You might even want to bring a notepad to jot down important points during the interview to demonstrate your organisational skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or performance targets. This shows that you're genuinely interested in the role and eager to contribute to the team at Allen Motor Group.
