At a Glance
- Tasks: Support customers with vehicle queries and ensure smooth aftersales processes.
- Company: Join Allen Motor Group, a leading Ford dealership in Coventry.
- Benefits: Enjoy a competitive salary, 30 days holiday, and fantastic discounts.
- Other info: Inclusive workplace where every person matters and thrives.
- Why this job: Kickstart your automotive career with full training and growth opportunities.
- Qualifications: No experience needed; just bring your customer service skills and enthusiasm.
The predicted salary is between 24000 - 36000 € per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Coventry. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.
As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
This position is offered on a Full-time permanent basis, 46.33 hour working week Monday – Friday & 1 in 3 Saturday’s, £30,000 basic salary and an OTE of £34,000 reporting to the Aftersales Manager.
Do I need experience? No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us.
The key attributes and skills we look for in candidates are:
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
Why Allen Motor Group? In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- Discounted gym membership
- Retailer discount portal with discounts from some of the UK’s biggest retailers
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
To be considered for this opportunity please apply now.
Aftersales Advisor - Coventry Ford employer: Allenford
Allen Motor Group is an exceptional employer, offering a supportive and inclusive work environment at our Ford dealership in Coventry. With a competitive salary, generous holiday allowance, and opportunities for career progression, we prioritise employee growth and well-being. Join us to be part of a team that values every individual and provides fantastic benefits, including discounts on services and a comprehensive training programme.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor - Coventry Ford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Allen Motor Group. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As an Aftersales Advisor, you'll be dealing with customers all day. Think of examples from your past experiences where you've provided excellent service or resolved issues. Be ready to share these stories during your interview!
✨Tip Number 3
Show off your organisational skills! The job requires keeping track of customer information and bookings. Bring up any relevant experiences where you've had to manage multiple tasks or maintain accurate records. This will demonstrate that you can handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Allen Motor Group family. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Aftersales Advisor - Coventry Ford
Some tips for your application 🫡
Show Off Your Customer Skills:Make sure to highlight your fantastic customer experience skills in your application. We want to see how you can keep customers informed and handle their queries like a pro!
Be Organised and Detail-Oriented:Since this role involves updating customer information and booking vehicles, it’s crucial to showcase your organisational skills. Mention any experience you have with keeping records accurate and tidy.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key attributes we’re looking for, like attention to detail and customer service experience. It’ll make you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Allenford
✨Know Your Stuff
Before heading into the interview, make sure you understand the role of an Aftersales Advisor. Familiarise yourself with the key tasks mentioned in the job description, like updating customers and booking vehicles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role heavily relies on customer experience, think of specific examples from your past where you've excelled in customer service. Whether it’s resolving a complaint or upselling a product, having these stories ready will demonstrate your capability to handle customer interactions effectively.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might be asked how you would manage multiple customer queries or keep track of vehicle bookings. Share your strategies for staying organised and ensuring accuracy, as these are crucial for the role.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
