At a Glance
- Tasks: Welcome patients and assist them in accessing healthcare services efficiently.
- Company: Friendly GP practice dedicated to high-quality patient care.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Other info: Part-time and full-time roles available with potential for career development.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: Good communication skills and experience with the public are essential.
The predicted salary is between 22000 - 26000 £ per year.
An opportunity has arisen for an enthusiastic and motivated individual to join our reception team. We are a small, friendly and caring practice offering a full range of services to our patients. Our team consists of 2 GP Partners, 2 Salaried GPs, and practice nurses. They are supported by an experienced and dedicated team of managerial, administration, reception and dispensary staff. We are further supported by our PCN Staff which includes care co-ordinators, pharmacists and pharmacy technicians, social prescribers, mental health practitioners and health and wellbeing coaches.
Main duties of the job
Our Receptionist will receive, direct and assist our patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. They will also provide general administrative assistance to the practice team and act as a focal point of communication between patients, doctors and other medical and clerical staff.
About us
We are a semi-rural Dispensing GP Practice who has been providing General Medical Services since the late 1960's to residents within the town of Cheadle, Stoke on Trent and its surrounding areas. The building is single storey and we are fortunate to have a large car park. Our patient list size currently stands at just over 4,800. We are a high achiever of QOF and endeavour to deliver high quality of care to all our patients within a safe environment acknowledging the need to retain dignity, respect and confidentiality at all times. We are also a GP Training Practice working in collaboration with Keele Medical School and have Registrars and Medical Students on placement with us throughout the year.
Job responsibilities
- Effectively greet patients and visitors to the surgery in an appropriate and professional manner at all times.
- Book, cancel and rearrange appointments as requested by telephone, face-to-face or online using the electronic appointment book, ensuring patients are directed to the most appropriate healthcare professional.
- Communicate effectively with patients, relatives and carers.
- Process in person, by telephone and e-mail general enquiries ensuring accuracy of detail in all messages and ensuring these are actioned as necessary.
- Action GP referrals ensuring correct processes are followed to avoid unnecessary delays for patients.
- Action all practice tasks and workflow comments daily in accordance with the practice policy.
- Provide assistance and chaperoning to GPs when required.
- Explain practice procedures and arrangements for new patients.
- Registration of patients residing within the practice boundary, ensuring appropriated documents are completed and information entered onto system is correct.
- Provide results of tests and investigations as requested and advised by the GP.
- Update patient details to ensure correct and accurate details are held, i.e. correct address and telephone number, and monitor any PDS differences.
- Handle and redirect internal and external mail appropriately and accurately scan and attach clinical and administrative information/correspondence onto patients records as necessary.
- Issue correct and appropriate specimen containers and forms and ensure the correct information is obtained and completed on return of the specimen.
The days and hours required will be discussed at interview. We will consider applications for both full and part time hours. You will be required to work as per the specified rota and flexible working is essential to cover additional hours during annual leave and sickness.
Person Specification
Experience
- Experience working with the general public/patients.
- Experience of working in primary care.
Knowledge & Skills
- Excellent communication skills (written and oral).
- Ability to work as a team member and autonomously.
Qualifications
- GCSE (or equivalent) English and Maths at Grade C (4) or above.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Cheadle employer: Allen Street Clinic
Join our caring and dedicated team at our semi-rural GP practice in Cheadle, where we prioritise patient care and employee well-being. As a Receptionist, you'll enjoy a supportive work culture, opportunities for professional growth through collaboration with Keele Medical School, and the chance to make a meaningful impact in our community. With flexible working hours and a friendly environment, we are committed to fostering a workplace that values respect, dignity, and confidentiality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Cheadle
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Allen Street Clinic.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Allen Street Clinic.
✨Apply Through Our Website for Better Visibility
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Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allen Street Clinic.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allen Street Clinic.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allen Street Clinic. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allen Street Clinic. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allen Street Clinic
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allen Street Clinic’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
