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- Tasks: Keep customers informed about their vehicles and provide excellent service.
- Company: Join Allen Motor Group, a supportive and inclusive automotive team.
- Benefits: Enjoy 30 days holiday, discounts, life assurance, and career development.
- Other info: Flexible working hours with opportunities for growth and progression.
- Why this job: Start your automotive career with full training and a friendly team.
- Qualifications: No experience needed, just great customer service skills and attention to detail.
The predicted salary is between 30620 - 33500 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our KIA dealership in Solihull. Using your fantastic customer experience skills, you will keep the customer informed and consult on their vehicles' servicing, answering any questions or queries they may have.
As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
This position is offered on a Full-time permanent basis, 46.33 hour working week Monday – Friday & 1 in 3 Saturdays, £30,620.42 basic salary and an OTE of £33,500 reporting to the Aftersales Manager.
Do I need experience? No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters. To be considered for this opportunity please apply now.
Aftersales Advisor - Solihull KIA employer: Allen Motor Group
Contact Detail:
Allen Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor - Solihull KIA
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Allen Motor Group and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers informed and happy, think of examples from your past experiences where you've excelled in customer service. Be ready to share these during your chat!
✨Tip Number 3
Show off your organisational skills! As an Aftersales Advisor, you'll need to juggle multiple tasks. Prepare to discuss how you manage your time and keep everything in order, maybe even share a few tips that work for you.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Allen Motor Group family right from the start!
We think you need these skills to ace Aftersales Advisor - Solihull KIA
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight your fantastic customer experience skills in your application. We want to see how you can keep customers informed and engaged, just like you would in the Aftersales Advisor role.
Be Organised and Detail-Oriented: Since this role involves updating customer information and booking vehicles, it’s crucial to demonstrate your organisational skills. Mention any experiences where you’ve had to manage details accurately – we love that!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and attributes we’re looking for. It shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to becoming an Aftersales Advisor with Allen Motor Group!
How to prepare for a job interview at Allen Motor Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Aftersales Advisor. Familiarise yourself with the key tasks like updating customers on their vehicles and upselling products. This will show that you're genuinely interested in the position and ready to hit the ground running.
✨Show Off Your Customer Skills
Since this role is all about fantastic customer experience, think of examples from your past where you've excelled in customer service. Be ready to share how you handled queries or complaints effectively, as this will demonstrate your ability to keep customers informed and satisfied.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might want to mention any experience you have with keeping records accurate and stored correctly. This is crucial for the role, so showing that you can manage information well will definitely work in your favour.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the company.