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- Tasks: Assist the Aftersales Manager in driving service department profitability and ensuring customer satisfaction.
- Company: Join Allen Motor Group, a leading Ford dealership with a focus on inclusivity.
- Benefits: Enjoy 30 days holiday, life assurance, and fantastic discounts on services.
- Other info: Full training provided with opportunities for career progression.
- Why this job: Make a real impact in a dynamic team while developing your career in the automotive industry.
- Qualifications: Strong automotive service advisor experience and excellent organisational skills required.
The predicted salary is between 33000 - 38500 £ per year.
Allen Motor Group are currently looking to employ a Senior Aftersales Advisor to join our Ford dealership in Crayford. This is a full-time permanent position, Monday – Friday with Saturday AM’s on a rota (1 in 4) with a basic salary of up to £33,000 and an OTE of £38,500 and will report to the Aftersales Manager.
Why Allen Motor Group? In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
Required Skills and Experience To be considered for this position you will have strong automotive service advisor experience, ideally from a franchised dealership. We will also be looking for the following skills:
- Excellent organisational and administrative skills
- Great attention to detail
- Experience using computer software systems, ideally Kerridge
- Previous management/supervisor experience would be highly advantageous
Key Responsibilities and Duties In the role of Senior Service Advisor, you will be expected to assist the Aftersales manager to drive and grow the profitability of the service department, through effective supervision of the service team. Focusing on maintaining customer loyalty by providing outstanding customer satisfaction. Your key duties will include:
- Assisting the aftersales manager in the day to day running of the service department
- Advising customers using the company systems and resource to ensure complete customer satisfaction
- Ensuring quotes and charges are recorded accurately, and invoices and paid inline with AMG guidelines
- Working in collaboration with the sales department, to ensure the cohesive running of the site
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters. To be considered for this opportunity please apply now.
Senior Aftersales Advisor - Crayford Ford employer: Allen Motor Group
Contact Detail:
Allen Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Aftersales Advisor - Crayford Ford
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Allen Motor Group. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for that interview! Research Allen Motor Group and brush up on your knowledge of their services and values. Show them you’re not just another candidate but someone who genuinely wants to be part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for a Senior Aftersales Advisor role and highlight your experience in customer satisfaction and team management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Allen Motor Group family!
We think you need these skills to ace Senior Aftersales Advisor - Crayford Ford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Aftersales Advisor role. Highlight your automotive service advisor experience and any management skills you have. We want to see how your background fits with what we're looking for!
Show Off Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in real situations. Talk about your organisational skills and attention to detail, especially if you've worked with systems like Kerridge before. We love a good story!
Be Personable: Remember, we’re looking for someone who can maintain customer loyalty and satisfaction. Use your application to convey your passion for customer service and how you’ve gone above and beyond in previous roles. Let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Allen Motor Group
✨Know Your Stuff
Make sure you brush up on your automotive service knowledge, especially if you've worked in a franchised dealership before. Familiarise yourself with the specific services and products offered by Allen Motor Group, as well as any software systems like Kerridge that you might be using.
✨Showcase Your Organisational Skills
As a Senior Aftersales Advisor, you'll need to demonstrate excellent organisational and administrative skills. Prepare examples from your past experience where you've successfully managed multiple tasks or improved processes, and be ready to discuss how you can bring that expertise to the team.
✨Customer Satisfaction is Key
Since maintaining customer loyalty is crucial, think of specific instances where you've gone above and beyond for customers. Be prepared to share these stories during the interview to highlight your commitment to outstanding customer service.
✨Team Player Mindset
Collaboration with the sales department is part of the role, so be ready to talk about your experience working in teams. Share how you've effectively communicated and collaborated with colleagues in the past to achieve common goals, which will show you're a great fit for their inclusive workplace.