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For Companies At a Glance
- Tasks: Lead a dynamic service department, focusing on profits and customer satisfaction.
- Company: Join Allen Motor Group, a forward-thinking Ford dealership in Warwick.
- Benefits: Earn up to £42,500 plus bonuses, with 30 days holiday and fantastic discounts.
- Other info: Inclusive workplace that values every background and offers full training support.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience as an automotive service manager and strong organisational skills required.
The predicted salary is between 34000 - 51000 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Manager to join our Ford dealership in Warwick. You will be responsible for managing a dynamic and fast paced service department, focusing on performance in both profits and customer satisfaction. This position is offered on a full-time permanent basis with a basic salary of up to £42,500 with an OTE of £52,500, a company provided vehicle and an overachievement bonus. This position reports to the General Manager.
Why Allen Motor Group?
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- Up to £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
Previous Experience
To be considered for this position you will have strong previous experience as an automotive service/aftersales manager ideally from a franchised dealership. We also look for the following skills and experience:
- Able to work in a busy environment as part of a team
- Fantastic organisational skills
- Full UK driving licence
- An ability to overcome customer issues
- Knowledge of warranty procedures is advantageous
Key Duties And Responsibilities
- Ensure the achievement of KPI’s for all service department members
- Maintaining an understanding of all relevant consumer and local market influences
- Engage the aftersales team to deliver commercial results and exceptional customer service
- Drive the performance of the workshop team to maximise efficiency
- Develop the skills and career progression of current and new team members
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters. If you would like to be considered for this opportunity, please do apply now.
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Retail Motor Vehicles
Aftersales Manager - Warwick Ford in Royal Leamington Spa employer: Allen Motor Group
Contact Detail:
Allen Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager - Warwick Ford in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Allen Motor Group. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching Allen Motor Group and their values. Show us that you understand their focus on customer satisfaction and how you can contribute to that as an Aftersales Manager.
✨Tip Number 3
Practice common interview questions related to aftersales management. Think about how you would handle specific scenarios, like improving team performance or resolving customer complaints. We want to see your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team at Allen Motor Group.
We think you need these skills to ace Aftersales Manager - Warwick Ford in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing service departments and any achievements that showcase your ability to drive performance and customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Allen Motor Group. Mention specific skills like organisational abilities and how you can engage the aftersales team to deliver exceptional service.
Showcase Relevant Experience: When detailing your previous roles, focus on your experience in automotive service management. Include examples of how you've overcome customer issues and improved team performance to meet KPIs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Allen Motor Group!
How to prepare for a job interview at Allen Motor Group
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the service department. Be ready to discuss how you've achieved or exceeded these in your previous roles. This shows you understand the metrics that matter and can drive results.
✨Customer Satisfaction is Key
Prepare examples of how you've improved customer satisfaction in past positions. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your ability to engage with customers and resolve issues effectively.
✨Team Dynamics Matter
Since you'll be managing a team, come equipped with strategies for motivating and developing your staff. Share experiences where you've successfully led a team to achieve goals, highlighting your organisational skills and ability to foster a collaborative environment.
✨Stay Informed About the Industry
Research current trends in the automotive industry, especially those affecting aftersales. Being knowledgeable about warranty procedures and local market influences will show that you're proactive and ready to tackle challenges head-on.