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- Tasks: Support customers with their vehicle queries and ensure smooth aftersales processes.
- Company: Join Allen Motor Group, a leading Ford dealership in Warwick.
- Benefits: Enjoy 30 days holiday, discounts, and full training for career growth.
- Why this job: Kickstart your automotive career with no prior experience needed!
- Qualifications: Great customer service skills and a full UK driving licence required.
- Other info: Inclusive workplace that values every individual and offers fantastic progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Warwick. Using your fantastic customer experience skills, you will keep the customer informed and consult on their vehicles' servicing, answering any questions or queries they may have.
Responsibilities
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
This position is offered on a Full-time permanent basis, 46.33 hour working week Monday to Friday & 1 in 3 Saturdays, £30,000 basic salary and an OTE of £36,000 reporting to the Aftersales Manager.
Do I need experience?
No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us.
Skills
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
Benefits
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOTs, services and parts
- Life assurance benefit, at no cost to yourself
- Discounted gym membership
- Retailer discount portal with discounts from some of the UK's biggest retailers
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
To be considered for this opportunity please apply now.
After Sales Advisor in Royal Leamington Spa employer: Allen Motor Group
Contact Detail:
Allen Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Advisor in Royal Leamington Spa
✨Tip Number 1
Get to know the company! Research Allen Motor Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers informed and happy, think of examples from your past experiences where you've excelled in customer interactions. Be ready to share these during your interview.
✨Tip Number 3
Prepare questions to ask! When you get the chance to speak with the hiring manager, have a few thoughtful questions ready. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace After Sales Advisor in Royal Leamington Spa
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight your fantastic customer experience skills in your application. We want to see how you can keep customers informed and engaged, just like you'll be doing as an After Sales Advisor.
Be Detail-Oriented: Attention to detail is key for this role. When filling out your application, double-check for any errors and ensure all information is accurate. This will show us that you’re the right fit for keeping our records in tip-top shape!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the After Sales Advisor role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to showcase your enthusiasm for joining our team at Allen Motor Group!
How to prepare for a job interview at Allen Motor Group
✨Know Your Customer Service Skills
Since the role focuses heavily on customer experience, brush up on your customer service skills. Think of examples from your past where you’ve successfully handled queries or resolved issues. This will show that you understand the importance of keeping customers informed and satisfied.
✨Familiarise Yourself with the Automotive Industry
Even if you don’t have direct experience, it’s a good idea to learn some basics about the automotive industry and aftersales processes. This could include understanding common vehicle maintenance needs or the importance of GDPR in customer interactions. It’ll help you speak confidently during the interview.
✨Prepare for Upselling Scenarios
Since achieving performance targets through upselling is part of the job, think about how you would approach this. Prepare a few strategies or examples of how you might suggest additional services or products to customers without being pushy. This shows you’re proactive and sales-minded.
✨Show Your Organisational Skills
The role requires excellent organisational and administrative skills. Be ready to discuss how you manage your time and keep information accurate and organised. You could mention any tools or methods you use to stay on top of tasks, which will demonstrate your suitability for the position.
