At a Glance
- Tasks: Coordinate parts supply, deliver excellent customer service, and collaborate with sales and service teams.
- Company: Join Allen Motor Group, a dynamic KIA dealership in Milton Keynes.
- Benefits: Enjoy 30 days holiday, discounts on services, and life assurance from day one.
- Other info: Inclusive workplace that values every individual and offers growth opportunities.
- Why this job: Be part of a supportive team and develop your career in the automotive industry.
- Qualifications: People-focused, great telephone skills, and customer-facing experience required.
The predicted salary is between 30000 - 30000 £ per year.
Allen Motor Group are currently looking to employ a Parts Advisor to support our KIA dealership in Milton Keynes. In this role you’ll be coordinating the supply of Parts within the site, providing fantastic customer service and working closely with both our sales and service teams so a collaborative approach is essential.
The position is offered on a full-time 12 month fixed term contract, Monday – Friday (8am-5.30pm) with 1 in 3 Saturdays (8am-12.00pm), paying £30,000 with an OTE of £34,000 and will report to the Aftersales Manager.
Why Allen Motor Group
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, from day one!
- Full training and support to develop and progress your career with Allen Motor Group
Required Skills & Experience
- People focused and a collaborative team player
- Excellent telephone skills
- Customer facing experience and proficient in IT systems
Key Responsibilities And Duties
- Ensuring the parts stock room is well maintained and stock levels managed
- Maximising profitability and efficiency of the Parts department
- Co-ordinating with the Sales/Service departments to give the best customer experience
- Work with the manufacturers, colleagues, and customers to be their first contact regarding any parts related queries
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
To be considered for this opportunity please apply now.
Parts Advisor - Milton Keynes KIA 12 Month FTC employer: Allen Motor Group
Allen Motor Group is an excellent employer located in Basildon, offering a supportive work environment where team collaboration and career development are prioritised. With a competitive salary and benefits such as life assurance and discounts, employees can enjoy a rewarding work-life balance while contributing to efficient delivery services in a dynamic role.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - Milton Keynes KIA 12 Month FTC
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allen Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allen Motor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parts Advisor - Milton Keynes KIA 12 Month FTC
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allen Motor Group:Your cover letter is your chance to shine! Tell us why you want to work at Allen Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allen Motor Group!
How to prepare for a job interview at Allen Motor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
