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- Tasks: Support customers with vehicle queries and ensure smooth aftersales processes.
- Company: Join the dynamic Allen Motor Group at our Gillingham Ford dealership.
- Benefits: Competitive salary, commission opportunities, and a supportive team environment.
- Other info: Enjoy a 9-month contract with potential for growth in a thriving industry.
- Why this job: Kickstart your automotive career while helping customers and learning on the job.
- Qualifications: No experience needed; just bring your customer service skills and enthusiasm.
The predicted salary is between 30620 - 33500 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Gillingham. Using your fantastic customer experience skills, you will keep the customer informed and consult on their vehicles' servicing, answering any questions or queries they may have.
As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
This position is offered on a 9 month FTC, 46.33 hour working week Monday – Friday & 1 in 4 Saturdays, £30,620 basic salary and an OTE of £33,500 reporting to the Aftersales Manager.
Do I need experience? No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us.
The key attributes and skills we look for in candidates are:
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
Why Allen Motor Group? In addition to a highly attractive basic salary, commission and targets.
Aftersales Advisor FTC - Gillingham Ford employer: Allen Motor Group
Contact Detail:
Allen Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor FTC - Gillingham Ford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Allen Motor Group and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills can shine in the Aftersales Advisor role.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your enthusiasm for the automotive industry come through. A positive attitude can make a huge difference in how you’re perceived by the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the Allen Motor Group family.
We think you need these skills to ace Aftersales Advisor FTC - Gillingham Ford
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight your customer service experience in your application. We want to see how you’ve kept customers happy and informed in the past, as that’s a big part of being an Aftersales Advisor!
Be Organised and Detail-Oriented: Since you'll be handling important information and bookings, it’s crucial to demonstrate your organisational skills. Mention any experiences where attention to detail made a difference in your work.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and attributes we’re looking for in this role. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Allen Motor Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Aftersales Advisor. Familiarise yourself with common customer queries and the services offered by Allen Motor Group. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role heavily relies on customer interaction, think of examples from your past experiences where you've excelled in customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will demonstrate your suitability for the role.
✨Be Organised
As an Aftersales Advisor, you'll need excellent organisational skills. During the interview, highlight any experience you have with managing tasks or keeping records. You could even bring a notepad to jot down important points during the conversation, showing that you’re detail-oriented and prepared.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, performance targets, or how success is measured in the role. It shows that you’re engaged and serious about wanting to join their team.