At a Glance
- Tasks: Keep customers informed about their vehicles and answer queries with excellent service.
- Company: Join the dynamic Allen Motor Group at our Ford dealership in Crayford.
- Benefits: Enjoy a competitive salary, performance bonuses, and a supportive work environment.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Kickstart your automotive career and develop valuable customer service skills.
- Qualifications: No experience needed; just bring your enthusiasm and organisational skills.
The predicted salary is between 24000 - 36000 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Crayford. Using your fantastic customer experience skills, you will keep the customer informed and consult on their vehicles' servicing, answering any questions or queries they may have.
As an Aftersales Advisor, you'll have some key tasks and activities within your area of responsibility:
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
This position is offered on a Full-time permanent basis, 46.33 hour working week Monday to Friday & 1 in 3 Saturdays, £30,000 basic salary and an OTE of £36,000 reporting to the Aftersales Manager.
Do I need experience? No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us.
The key attributes and skills we look for in candidates are:
- Excellent organisational and administrative skills
After Sales Advisor in Dartford employer: Allen Motor Group
Allen Motor Group is an exceptional employer, offering a supportive work environment at our Ford dealership in Crayford. With a focus on employee growth, we provide comprehensive training for those new to the automotive industry, alongside competitive salaries and performance-related bonuses. Our culture prioritises teamwork and customer satisfaction, making it a rewarding place to build a meaningful career in aftersales.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Advisor in Dartford
✨Tip Number 1
Get to know the company! Research Allen Motor Group and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about keeping customers informed and happy, think of examples from your past experiences where you've excelled in customer interactions.
✨Tip Number 3
Be ready to discuss how you can upsell products. Think of ways you could suggest additional services or products to customers based on their needs. This shows you're proactive and sales-minded!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a big plus in today’s job market.
We think you need these skills to ace After Sales Advisor in Dartford
Some tips for your application 🫡
Show Off Your Customer Skills:Make sure to highlight your fantastic customer experience skills in your application. We want to see how you can keep customers informed and handle their queries like a pro!
Be Organised:Since the role involves updating customer information and booking vehicles, demonstrate your organisational skills. A tidy application reflects a tidy mind, and we love that!
Know Your Stuff:Familiarise yourself with GDPR guidelines and the basics of vehicle servicing. Even if you don’t have direct experience, showing that you’ve done your homework will impress us!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Allen Motor Group
✨Know Your Stuff
Familiarise yourself with the basics of aftersales and customer service in the automotive industry. Understand common vehicle maintenance queries and be ready to discuss how you would handle customer concerns. This shows your enthusiasm and willingness to learn!
✨Showcase Your People Skills
As an Aftersales Advisor, communication is key. Prepare examples of how you've successfully interacted with customers in the past, even if it's from a different field. Highlight your ability to listen, empathise, and provide solutions.
✨Be Organised
Demonstrate your organisational skills by discussing how you manage tasks and keep records. You might want to mention any tools or methods you use to stay on top of your responsibilities, as this will resonate well with their focus on accurate information storage.
✨Understand GDPR Basics
Since adherence to GDPR guidelines is crucial, brush up on the basics of data protection. Be prepared to discuss why it’s important and how you would ensure compliance in your role. This will show that you take their requirements seriously.
