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- Tasks: Lead a dynamic service department, focusing on profits and customer satisfaction.
- Company: Join Allen Motor Group, a leading Ford dealership with a vibrant culture.
- Benefits: Earn up to £50,000 plus bonuses, enjoy 30 days holiday, and receive fantastic discounts.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience as an automotive service manager and strong organisational skills required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 50000 - 50000 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Manager to join our Ford dealership in Gillingham. You will be responsible for managing a dynamic and fast paced service department, focusing on performance in both profits and customer satisfaction. This position is offered on a full-time permanent basis with a basic salary of up to £50,000 with an OTE of £70,000, a company provided vehicle and an overachievement bonus. This position reports to the General Manager.
In addition to a highly attractive basic, OTE & bonus scheme we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOTs, services and parts
- Life assurance benefit, at no cost to yourself
- Up to £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
To be considered for this position you will have strong previous experience as an automotive service/aftersales manager ideally from a franchised dealership. We also look for the following skills and experience:
- Able to work in a busy environment as part of a team
- Fantastic organisational skills
- Full UK driving licence
- An ability to overcome customer issues
- Knowledge of warranty procedures is advantageous
Key Duties and Responsibilities:
- Ensure the achievement of KPI's for all service department members
- Maintaining an understanding of all relevant consumer and local market influences
- Engage the aftersales team to deliver commercial results and exceptional customer service
- Drive the performance of the workshop team to maximise efficiency
- Develop the skills and career progression of current and new team members
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background.
Aftersales Manager - Gillingham Ford in Brompton employer: Allen Motor Group
Contact Detail:
Allen Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager - Gillingham Ford in Brompton
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Allen Motor Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Allen Motor Group and their values. Show us you’re not just another candidate; demonstrate how your experience aligns with their goals, especially in customer satisfaction and team performance.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for aftersales management and how you’ve tackled challenges in the past.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Aftersales Manager - Gillingham Ford in Brompton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your previous experience in automotive service management and any specific achievements that demonstrate your ability to drive performance and customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Allen Motor Group. Mention your organisational skills and how you can contribute to the team’s success in a busy environment.
Showcase Your Team Spirit: We love a team player! In your application, emphasise your ability to work collaboratively with others. Share examples of how you've engaged teams in the past to achieve commercial results and exceptional customer service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Allen Motor Group.
How to prepare for a job interview at Allen Motor Group
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to aftersales management. Be ready to discuss how you've achieved or exceeded these metrics in your previous roles. This shows you understand the importance of performance in both profits and customer satisfaction.
✨Showcase Your Team Leadership
Prepare examples of how you've successfully led a team in a busy environment. Highlight specific instances where you engaged your team to deliver exceptional customer service or improved efficiency. This will demonstrate your ability to manage and motivate a dynamic service department.
✨Understand the Market
Research the local automotive market and consumer trends before your interview. Being knowledgeable about what influences customer behaviour in Gillingham will help you stand out as a candidate who is proactive and well-informed.
✨Prepare for Customer Scenarios
Think of common customer issues that arise in aftersales and prepare your strategies for resolving them. During the interview, you might be asked how you would handle specific situations, so having a few solid examples ready will show your problem-solving skills and customer focus.