At a Glance
- Tasks: Keep customers informed about their vehicles and consult on any questions they have.
- Company: Join Allen Motor Group at our Ford dealership in Gillingham.
- Benefits: Enjoy 30 days holiday, discounts, life assurance, and career development support.
- Other info: Full-time role with opportunities for career progression in an inclusive workplace.
- Why this job: Make a difference in customer experience while working in a dynamic team.
- Qualifications: Strong organisational skills, customer service background, and a full UK driving licence.
The predicted salary is between 30000 - 33500 £ per year.
Allen Motor Group is looking to employ an Aftersales Advisor at our Ford dealership in Gillingham. Using your customer experience skills, you will keep the customer informed and consult on their vehicles, answering any questions they may have.
Key responsibilities:
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
This position is offered on a full-time permanent basis, 46.33 hour working week Monday–Friday and 1 in 4 Saturdays, £30,000 basic salary and an OTE of £33,500. You will report to the Aftersales Manager.
Experience and skills:
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- Background in customer service highly advantageous
- Experience using computer software systems
Benefits:
- 30 days holiday including bank holidays; additional holiday entitlement increases with length of service
- Discounts on MOTs, services and parts
- Life assurance benefit at no cost
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
We drive an inclusive workplace, respecting and encouraging applications from every background. Every person matters.
Aftersales Advisor - Gillingham Ford in Brompton employer: Allen Motor Group
Allen Motor Group is an exceptional employer, offering a supportive and inclusive work environment at our Ford dealership in Gillingham. With a focus on employee growth, we provide comprehensive training and career progression opportunities, alongside competitive benefits such as 30 days of holiday and discounts on services. Join us to be part of a team that values every individual and fosters a culture of respect and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor - Gillingham Ford in Brompton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allen Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allen Motor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Advisor - Gillingham Ford in Brompton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allen Motor Group:Your cover letter is your chance to shine! Tell us why you want to work at Allen Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allen Motor Group!
How to prepare for a job interview at Allen Motor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
