At a Glance
- Tasks: Be the friendly voice for customers, handling calls with care and efficiency.
- Company: Join Allen Motor Group's dynamic Ford Contact Centre team in Basildon.
- Benefits: Enjoy 30 days holiday, service discounts, life assurance, and full training.
- Other info: Permanent role with flexible hours between 20 to 40 per week.
- Why this job: Kickstart your career in customer service with flexible hours and no experience needed.
- Qualifications: No prior experience required; just bring your enthusiasm and communication skills.
The predicted salary is between 26400 - 52920 £ per year.
Allen Motor Group is seeking Customer Hub Advisors to join the Ford Contact Centre team in Basildon. The role involves being the first point of contact for customers, handling inbound and outbound calls with care and efficiency.
The position is permanent with flexible hours from 20 to 40 hours per week, offering an hourly rate of £12.71. Benefits include:
- 30 days holiday
- Discounts on services
- Life assurance
- Full training to support career development
No prior experience is needed, making it suitable for those looking to start a career in customer service.
Customer Hub Advisor – Basildon (Permanent, 20–40h) employer: Allen Motor Group
Allen Motor Group is an excellent employer, offering a supportive work culture where every team member is valued. With flexible working hours, comprehensive training, and generous benefits including 30 days of holiday and service discounts, employees have ample opportunities for personal and professional growth in the vibrant Basildon area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Hub Advisor – Basildon (Permanent, 20–40h)
✨Tip Number 1
Make sure you know the company inside out! Research Allen Motor Group and their values, especially how they handle customer service. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, try role-playing with a friend or family member. This will help you get comfortable with common customer queries and improve your communication skills.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues, even if they’re not directly related to customer service. This will demonstrate your potential to excel in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Hub Advisor – Basildon (Permanent, 20–40h)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to help customers with a smile.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. We love seeing how you can bring value to our team at the Ford Contact Centre!
Keep It Clear and Concise:We appreciate a straightforward application. Keep your language clear and to the point, so we can easily see why you’d be a great fit for the Customer Hub Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Allen Motor Group
✨Know the Company
Before your interview, take some time to research Allen Motor Group and their values. Understanding their mission and how they operate will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Hub Advisor, you'll be handling calls with customers, so it's crucial to demonstrate strong communication skills. Practise answering common customer service questions out loud, focusing on clarity and empathy. This will help you feel more confident during the interview.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved issues or helped someone. Even if you don't have direct customer service experience, any situation where you've had to think on your feet or assist others can be relevant. Be ready to share these stories!
✨Ask Thoughtful Questions
At the end of the interview, make sure to ask questions that show your interest in the role and the company. Inquire about the training process, opportunities for career development, or what a typical day looks like for a Customer Hub Advisor. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
