At a Glance
- Tasks: Be the friendly voice for customers, handling calls and ensuring great service.
- Company: Join Allen Motor Group, a supportive and inclusive workplace.
- Benefits: Earn £12.71 per hour, enjoy 30 days holiday, and access fantastic discounts.
- Other info: Flexible hours available, from 20 to 40 hours per week.
- Why this job: Kickstart your career with full training and opportunities for growth.
- Qualifications: No experience needed, just a positive attitude and great people skills.
The predicted salary is between 25000 - 27000 £ per year.
Allen Motor Group are looking to recruit a number of Customer Hub Advisors to join and work within our Ford Contact Centre team, based in Basildon. As a Customer Hub Advisor you’ll be the first point of contact for our customers, handling both inbound and outbound calls with professionalism and care. You’ll be focused on making sure that every customer interaction is positive, efficient, and aligned with our service standards.
We have a range of hours and days available, from a minimum of 20 hours up to 40 hours per week, between 8am and 5.30pm. These roles are offered on a permanent basis, with an hourly rate of £12.71 per hour, reporting to the Customer Experience Team Leader.
In addition to a highly attractive and competitive basic salary, bonus structure and company provided vehicle, we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, from day one!
- Full training and support to develop and progress your career with Allen Motor Group
You don’t need experience for this role, though previous experience in dealing with customers (particularly in a contact centre environment) would be an advantage. We’ll train you in what you need to know, this role is all about your approach with people – being helpful, friendly and professional.
Key Responsibilities and Duties
- Handling a high volume of incoming calls, providing prompt, courteous, and knowledgeable responses to customer queries.
- Conducting follow-up calls with customers regarding sales leads, service updates, and booking enquiries.
- Managing customer satisfaction interactions, ensuring accurate call handling and effective resolution.
- Confidently managing and resolving customer complaints over the phone, aiming for fair and positive outcomes that maintain customer trust.
- Supporting customers with a wide range of enquiries by telephone, providing accurate and helpful responses.
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters. To be considered for this opportunity please apply now.
Customer Hub Advisor - Basildon Ford employer: Allen Motor Group
Allen Motor Group is an exceptional employer, offering a supportive and inclusive work environment for Customer Hub Advisors in Basildon. With competitive salaries, generous holiday allowances, and comprehensive training programmes, we prioritise employee growth and satisfaction. Our commitment to a positive workplace culture ensures that every team member feels valued and empowered to deliver outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Hub Advisor - Basildon Ford
✨Tip Number 1
Make sure you know the company inside out! Research Allen Motor Group and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and prepared to handle customer queries like a pro.
✨Tip Number 3
Be ready to showcase your people skills! Think of examples from your past experiences where you've helped someone or resolved an issue. This will demonstrate your ability to connect with customers and provide excellent service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Allen Motor Group. Good luck!
We think you need these skills to ace Customer Hub Advisor - Basildon Ford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Customer Hub Advisor.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant experience or skills that align with what we’re looking for in a Customer Hub Advisor. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your key points effectively – remember, clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Allen Motor Group
✨Know the Company
Before your interview, take some time to research Allen Motor Group. Understand their values, mission, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Hub Advisor, communication is key. Practice speaking clearly and confidently about your experiences, even if they are not directly related to customer service. Role-play common customer scenarios with a friend to get comfortable handling various situations.
✨Showcase Your People Skills
During the interview, highlight your ability to connect with people. Share examples of how you've successfully handled customer interactions in the past, focusing on your approach to being helpful, friendly, and professional. This will demonstrate that you have the right attitude for the role.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in the role. This shows that you're engaged and serious about the position.
