At a Glance
- Tasks: Be the friendly voice for customers, handling calls with care and professionalism.
- Company: Join Allen Motor Group, a supportive team in the automotive industry.
- Benefits: Enjoy competitive pay, 30 days holiday, and fantastic discounts.
- Other info: Flexible hours available, with full training and growth opportunities.
- Why this job: Make a difference in customer experiences while developing your career.
- Qualifications: No experience needed; just bring your positive attitude and people skills.
The predicted salary is between 26400 - 26400 £ per year.
Allen Motor Group are looking to recruit a number of Customer Hub Advisors to join and work within our Ford Contact Centre team, based in Basildon. As a Customer Hub Advisor you’ll be the first point of contact for our customers, handling both inbound and outbound calls with professionalism and care. You’ll be focused on making sure that every customer interaction is positive, efficient, and aligned with our service standards.
We have a range of hours and days available, from a minimum of 20 hours up to 40 hours per week, between 8am and 5.30pm. These roles are offered on a permanent basis, with an hourly rate of £12.71 per hour, reporting to the Customer Experience Team Leader.
In addition to a highly attractive and competitive basic salary, bonus structure and company provided vehicle, we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, from day one!
- Full training and support to develop and progress your career with Allen Motor Group
Required Skills & Experience
You don’t need experience for this role, though previous experience in dealing with customers (particularly in a contact centre environment) would be an advantage. We’ll train you in what you need to know, this role is all about your approach with people – being helpful, friendly and professional.
Key Responsibilities and Duties
- Handling a high volume of incoming calls, providing prompt, courteous, and knowledgeable responses to customer queries.
- Conducting follow-up calls with customers regarding sales leads, service updates, and booking enquiries.
- Managing customer satisfaction interactions, ensuring accurate call handling and effective resolution.
- Confidently managing and resolving customer complaints over the phone, aiming for fair and positive outcomes that maintain customer trust.
- Supporting customers with a wide range of enquiries by telephone, providing accurate and helpful responses.
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters. To be considered for this opportunity please apply now.
Customer Hub Advisor in Basildon employer: Allen Motor Group
Allen Motor Group is an exceptional employer, offering a supportive and inclusive work environment for Customer Hub Advisors in Basildon. With competitive salaries, generous holiday allowances, and comprehensive training programmes, we prioritise employee growth and satisfaction. Our commitment to a positive workplace culture ensures that every team member feels valued and empowered to deliver outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Hub Advisor in Basildon
✨Tip Number 1
Make sure you know the company inside out! Research Allen Motor Group, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, try role-playing with a friend or family member. Focus on being friendly, professional, and efficient – just like you would be as a Customer Hub Advisor.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Allen Motor Group family.
We think you need these skills to ace Customer Hub Advisor in Basildon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Customer Hub Advisor.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant experience or skills that align with handling customer queries and providing excellent service. This shows us that you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Allen Motor Group
✨Know the Company
Before your interview, take some time to research Allen Motor Group. Understand their values, services, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Hub Advisor, communication is key. Practice speaking clearly and confidently about your experiences and how they relate to customer service. You might even want to role-play common customer scenarios with a friend to get comfortable handling different types of calls.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past where you've successfully resolved issues or helped someone out. Be ready to share these during the interview, as it demonstrates your ability to handle customer complaints and maintain satisfaction, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in the role. This shows that you’re engaged and serious about contributing positively to the company.
