At a Glance
- Tasks: Lead a dynamic service department, focusing on profits and customer satisfaction.
- Company: Join Allen Motor Group, a leading automotive dealership with a supportive culture.
- Benefits: Earn up to £55,000 plus bonuses, enjoy 30 days holiday, and fantastic discounts.
- Other info: Inclusive workplace that values every individual and offers growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience as an automotive service manager and strong organisational skills required.
The predicted salary is between 55000 - 67000 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Manager to join our Ford, KIA & OMODA Jaecoo dealership in Rayleigh. You will be responsible for managing a dynamic and fast paced service department, focusing on performance in both profits and customer satisfaction. This position is offered on a full-time permanent basis with a basic salary of up to £55,000 with an OTE of £67,000, a company provided vehicle. This position reports to the General Manager.
In addition to a highly attractive basic, OTE & bonus scheme we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- Up to £1,500 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
To be considered for this position you will have strong previous experience as an automotive service/aftersales manager ideally from a franchised dealership. We also look for the following skills and experience:
- Able to work in a busy environment as part of a team
- Fantastic organisational skills
- Full UK driving licence
- An ability to overcome customer issues
- Knowledge of warranty procedures is advantageous
Key Duties and Responsibilities:
- Ensure the achievement of KPI’s for all service department members
- Maintaining an understanding of all relevant consumer and local market influences
- Engage the aftersales team to deliver commercial results and exceptional customer service
- Drive the performance of the workshop team to maximise efficiency
- Develop the skills and career progression of current and new team members
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters. If you would like to be considered for this opportunity, please do apply now.
Aftersales Manager – Rayleigh Ford | Kia | Omoda | Jaecoo employer: Allen Motor Group
Allen Motor Group is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. With competitive salaries, generous holiday allowances, and comprehensive training programmes, we prioritise employee growth and well-being, making our Rayleigh dealership a fantastic place to build a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager – Rayleigh Ford | Kia | Omoda | Jaecoo
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Allen Motor Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Allen Motor Group and their values. Show us you’re not just another candidate; demonstrate how your experience aligns with their goals, especially in customer satisfaction and team performance.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for aftersales management and how you handle challenges.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Allen Motor Group.
We think you need these skills to ace Aftersales Manager – Rayleigh Ford | Kia | Omoda | Jaecoo
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your previous experience in automotive service management and any specific achievements that demonstrate your ability to drive performance and customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Allen Motor Group. Mention your organisational skills and how you can contribute to the team’s success in a busy environment.
Showcase Relevant Skills:Don’t forget to showcase your skills that align with the job description, like your knowledge of warranty procedures and your ability to overcome customer issues. This will help us see how you can add value to our service department.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team at Allen Motor Group!
How to prepare for a job interview at Allen Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially around aftersales management. Familiarise yourself with key performance indicators (KPIs) and customer satisfaction metrics that are relevant to the role at Allen Motor Group.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in managing a service department. Be ready to discuss how you've driven performance and resolved customer issues effectively.
✨Team Player Vibes
Since this role involves working closely with a team, be prepared to talk about your teamwork skills. Share instances where you’ve successfully engaged and motivated your team to achieve commercial results.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture and the expectations for the Aftersales Manager role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
