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For Companies At a Glance
- Tasks: Lead a fast-paced service department, focusing on profits and customer satisfaction.
- Company: Join Allen Motor Group, a dynamic automotive company with a commitment to excellence.
- Benefits: Enjoy a competitive salary, company vehicle, 30 days holiday, and fantastic discounts.
- Why this job: Be part of a supportive team that values your growth and offers career progression.
- Qualifications: Previous experience as an automotive service manager is essential; strong organisational skills required.
- Other info: We embrace diversity and encourage applications from all backgrounds.
The predicted salary is between 44000 - 66000 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Manager to join our Ford Transit Centre in Northampton. You will be responsible for managing a dynamic and fast paced service department, focusing on performance in both profits and customer satisfaction. This position is offered on a full-time permanent basis with a basic salary of up to £55,000 an OTE of £65,000, a company provided vehicle and an overachievement bonus. This position reports to the General Manager.
Why Allen Motor Group?
In addition to a highly attractive basic, OTE & bonus scheme we also offer a range of other benefits including:
- Company provided vehicle
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- Discounted gym membership
- Retailer discount portal with discounts from some of the UK’s biggest retailers
- Up to £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
Previous Experience
To be considered for this position will you have strong previous experience as an automotive service/aftersales manager ideally from a franchised dealership. We also look for the following skills and experience:
- Able to work in a busy environment as part of a team
- Fantastic organisational skills
- Full UK driving licence
- An ability to overcome customer issues
- Knowledge of warranty procedures is advantageous
Key Duties and Responsibilities
- Ensure the achievement of KPI’s for all service department members
- Maintaining an understanding of all relevant consumer and local market influences
- Engage the aftersales team to deliver commercial result and exceptional customer service
- Drive the performance of the workshop team to maximise efficiency
- Develop the skills and career progression of current and new team members
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
If you would like to be considered for this opportunity, please do apply now
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Aftersales Manager - Northampton Transit Centre employer: Allen Motor Group
Contact Detail:
Allen Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager - Northampton Transit Centre
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry, especially regarding aftersales services. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to staying updated.
✨Tip Number 2
Network with professionals in the automotive sector, particularly those who have experience in aftersales management. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer satisfaction and team performance in previous roles. Highlighting your achievements with quantifiable results can set you apart from other candidates.
✨Tip Number 4
Research Allen Motor Group's values and culture to align your responses during the interview. Showing that you understand and resonate with their mission can significantly enhance your chances of landing the job.
We think you need these skills to ace Aftersales Manager - Northampton Transit Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as an automotive service or aftersales manager. Focus on your achievements in previous roles, particularly in managing teams and improving customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key duties and responsibilities mentioned in the job description. Explain how your skills and experiences align with the requirements of the Aftersales Manager position at Allen Motor Group.
Highlight Key Skills: In your application, emphasise your organisational skills, ability to work in a busy environment, and experience with warranty procedures. These are crucial for the role and should be clearly stated.
Show Enthusiasm for the Company: Demonstrate your interest in Allen Motor Group by mentioning their values and benefits in your application. Express why you want to join their team and how you can contribute to their success.
How to prepare for a job interview at Allen Motor Group
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated teams to achieve KPIs and deliver exceptional customer service.
✨Demonstrate Industry Knowledge
Familiarise yourself with the latest trends in the automotive industry, especially regarding aftersales services. Being able to discuss market influences and warranty procedures will show that you're well-informed and ready to tackle challenges.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of examples where you've successfully resolved customer issues or improved team performance, as these will highlight your capability to handle the fast-paced environment at Allen Motor Group.
✨Express Your Commitment to Team Development
Allen Motor Group values career progression. Be ready to talk about how you've previously developed team members' skills and how you plan to support their growth in this role, demonstrating your commitment to fostering talent.
