At a Glance
- Tasks: Keep customers informed about their vehicles and consult on any queries.
- Company: Join Allen Motor Group, a leading KIA dealership in Solihull.
- Benefits: 30 days holiday, discounts, life assurance, and career development support.
- Other info: Inclusive workplace that values every individual and offers progression opportunities.
- Why this job: Make a difference in customer experience while growing your career.
- Qualifications: Strong organisational skills, full UK driving licence, and customer service experience preferred.
The predicted salary is between 30620 - 33500 € per year.
Allen Motor Group is looking for an Aftersales Advisor to join our KIA dealership in Solihull. Using your fantastic customer experience skills, you will keep customers informed and consult on their vehicles, answering any questions or queries they may have. This position is offered on a Full-time permanent basis, 46.33 hour working week Monday – Friday & 1 in 3 Saturday’s, £30,620.42 basic salary and an OTE of £33,500, reporting to the Aftersales Manager.
Responsibilities
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
Experience & Qualifications
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
Benefits
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
Aftersales Advisor - Solihull KIA employer: Allen Motor Group
Allen Motor Group is an exceptional employer, offering a supportive and inclusive work environment at our KIA dealership in Solihull. With competitive salaries, generous holiday allowances, and opportunities for career progression, we prioritise employee growth and well-being. Join us to be part of a team that values every individual and fosters a culture of respect and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor - Solihull KIA
✨Tip Number 1
Network like a pro! Reach out to current employees at Allen Motor Group on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and aftersales. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed customer queries or bookings in the past. This will demonstrate your attention to detail and ability to handle multiple tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Allen Motor Group team.
We think you need these skills to ace Aftersales Advisor - Solihull KIA
Some tips for your application 🫡
Show Off Your Customer Skills:Make sure to highlight your fantastic customer experience skills in your application. We want to see how you can keep customers informed and handle their queries like a pro!
Be Organised and Detail-Oriented:Since this role involves updating customer information and booking vehicles, it’s crucial to showcase your organisational skills. Let us know how you pay attention to detail in your previous roles.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the time to personalise their applications.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Allen Motor Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with KIA vehicles and the services offered at the dealership. Brush up on common customer queries and how to address them. This will show your passion for the role and help you stand out.
✨Showcase Your Customer Skills
Since this role is all about customer experience, prepare examples from your past where you’ve excelled in customer service. Think of specific situations where you resolved issues or went above and beyond for a customer.
✨Be Organised
Demonstrate your organisational skills by being punctual and bringing all necessary documents to the interview. You might also want to prepare a list of questions to ask about the role and the company, showing that you’re proactive and engaged.
✨Understand GDPR
Familiarise yourself with GDPR guidelines, as they are crucial in this role. Be ready to discuss how you would ensure compliance when handling customer information, which will highlight your attention to detail and professionalism.
