At a Glance
- Tasks: Keep customers informed about their vehicles and answer queries with your fantastic customer service skills.
- Company: Join Allen Motor Group at our Ford dealership in Slough.
- Benefits: Competitive salary of £30,620 plus OTE of £33,500, with full-time hours and weekends off.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Start your automotive career and make a real difference in customer satisfaction.
- Qualifications: No experience needed; just bring your enthusiasm and great communication skills.
The predicted salary is between 30620 - 33500 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Slough. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.
As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
This position is offered on a Full-time permanent basis, 46.33 hour working week Monday – Friday 1 in 3 Saturday’s, £30,620 basic salary and an OTE of £33,500 reporting to the Aftersales Manager.
Do I need experience? No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us.
Aftersales Advisor - Slough Ford employer: Allen Motor Group
Allen Motor Group is an exceptional employer, offering a supportive work culture that values customer service and employee development. Located in Slough, our Ford dealership provides a dynamic environment where you can grow your automotive career, with opportunities for training and advancement, all while enjoying a competitive salary and a friendly team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor - Slough Ford
✨Tip Number 1
Get to know the company! Research Allen Motor Group and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! As an Aftersales Advisor, you'll be the face of our dealership. Role-play common scenarios with a friend to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Be ready to talk about upselling! Think of examples where you've successfully persuaded someone to consider additional options. We want to see your sales potential and how you can contribute to our targets.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Slough Ford.
We think you need these skills to ace Aftersales Advisor - Slough Ford
Some tips for your application 🫡
Show Off Your Customer Skills:Make sure to highlight your fantastic customer experience skills in your application. We want to see how you can keep customers informed and engaged, just like you would in the Aftersales Advisor role.
Be Clear and Accurate:When filling out your application, ensure all your information is accurate and clearly presented. This reflects the attention to detail we value, especially when it comes to updating customers on their vehicles.
Tailor Your Application:Don’t just send a generic application! Tailor it to the Aftersales Advisor position by mentioning relevant experiences or skills that align with the job description. We love seeing candidates who take the time to connect their background to our needs.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Allen Motor Group
✨Know Your Stuff
Before the interview, brush up on your knowledge about Ford vehicles and the aftersales process. Familiarise yourself with common customer queries and how to address them. This will show that you're genuinely interested in the role and ready to engage with customers.
✨Showcase Your Customer Skills
Since this role is all about fantastic customer experience, think of examples from your past where you've excelled in customer service. Be ready to share these stories during the interview to demonstrate your ability to keep customers informed and satisfied.
✨Be Prepared for Role-Play
You might be asked to role-play a scenario where you have to inform a customer about their vehicle's service needs. Practise how you would handle such situations, focusing on clear communication and empathy. This will help you stand out as a candidate who can handle real-life challenges.
✨Understand GDPR Guidelines
Since adherence to GDPR is crucial, make sure you have a basic understanding of what it entails. Be prepared to discuss how you would ensure customer data is handled correctly and securely. This shows that you take compliance seriously and are ready to protect customer information.
