At a Glance
- Tasks: Assist customers with vehicle queries and updates while booking services.
- Company: Join Allen Motor Group, a leading Ford dealership in Romford.
- Benefits: Enjoy 30 days holiday, discounts, life assurance, and career development support.
- Why this job: Kickstart your automotive career in a supportive, inclusive environment with great perks.
- Qualifications: No experience needed; customer service skills and a UK driving licence are a plus.
- Other info: Full-time role with a competitive salary and performance-related bonuses.
The predicted salary is between 24000 - 32000 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Romford. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.
As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
This position is offered on a Full-time permanent basis, 46.33 hour working week Monday – Friday & 1 in 3 Saturday’s, up to £28,000 basic salary and an OTE of £34,000 reporting to the Aftersales Manager.
Do I need experience? No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us.
The key attributes and skills we look for in candidates are:
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
Why Allen Motor Group? In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- Discounted gym membership
- Retailer discount portal with discounts from some of the UK’s biggest retailers
- £500 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters. To be considered for this opportunity please apply now.
Aftersales Advisor - Romford Ford employer: Allen Motor Group
Contact Detail:
Allen Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor - Romford Ford
✨Tip Number 1
Familiarise yourself with the Ford brand and its vehicles. Understanding the products you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily relies on providing excellent customer experiences, think of examples from your past where you've successfully handled customer queries or complaints.
✨Tip Number 3
Prepare to discuss how you would handle upselling in a friendly and informative manner. Think about ways to present additional services or products that could benefit customers without being pushy.
✨Tip Number 4
Show your enthusiasm for learning and growing within the automotive industry. Since Allen Motor Group values candidates looking to start their careers, expressing your eagerness to develop your skills can set you apart.
We think you need these skills to ace Aftersales Advisor - Romford Ford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Aftersales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since the role emphasises customer experience, make sure to showcase any relevant customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer queries or improved customer satisfaction.
Emphasise Organisational Skills: The job requires excellent organisational and administrative skills. Mention any experiences where you successfully managed multiple tasks or maintained accurate records, as this will demonstrate your suitability for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your interest in the position but also explains why you want to work for Allen Motor Group. Mention their commitment to inclusivity and career development, and how that resonates with your own career goals.
How to prepare for a job interview at Allen Motor Group
✨Showcase Your Customer Service Skills
As an Aftersales Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided excellent customer service, even if it's from a different industry. This will demonstrate your capability to handle customer queries effectively.
✨Familiarise Yourself with the Role
Take the time to understand the key responsibilities of an Aftersales Advisor. Research common tasks such as updating customers on vehicle status and upselling products. Being knowledgeable about these aspects will show your genuine interest in the position.
✨Highlight Your Organisational Skills
The role requires excellent organisational and administrative skills. Be ready to discuss how you manage your time and keep information accurate and organised. You could mention any tools or methods you use to stay on top of tasks.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the position. This not only helps you gauge if the job is right for you but also leaves a positive impression.