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- Tasks: Keep customers informed about their vehicles and provide excellent service.
- Company: Join Allen Motor Group at our Ford dealership in Rayleigh.
- Benefits: Enjoy 30 days holiday, discounts, life assurance, and a competitive salary.
- Why this job: Start your automotive career with full training and support in a friendly environment.
- Qualifications: No experience needed; just bring your customer service skills and attention to detail.
- Other info: Inclusive workplace that values every individual and offers great career progression.
The predicted salary is between 24000 - 36000 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Rayleigh. Using your fantastic customer experience skills, you will keep the customer informed and consult on their vehicles' servicing, answering any questions or queries they may have.
Key Responsibilities
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
Do I need experience?
No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us.
The key attributes and skills we look for in candidates are:
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
Why Allen Motor Group?
In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters. This position is offered on a Full-time permanent basis, 47 hour working week Monday – Friday & 1 in 3 Saturday’s, £30,000 basic salary and an OTE of £36,000 reporting to the Aftersales Manager. To be considered for this opportunity please apply now.
Aftersales Advisor - Rayleigh Ford employer: Allen Motor Group
Contact Detail:
Allen Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor - Rayleigh Ford
✨Tip Number 1
Get to know the company! Research Allen Motor Group and their values. When you walk into that interview, show us you’re genuinely interested in what we do and how you can contribute to our team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers informed and happy, think of examples from your past experiences where you’ve gone above and beyond for someone. We want to hear those stories!
✨Tip Number 3
Be ready to upsell! Brush up on your sales techniques. We love candidates who can spot opportunities to offer additional services or products, so come prepared with ideas on how you could do this in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Allen Motor Group.
We think you need these skills to ace Aftersales Advisor - Rayleigh Ford
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight your customer service experience in your application. We want to see how you can keep our customers informed and happy, just like Ash does!
Be Organised and Detail-Oriented: Since you'll be updating customer records and booking vehicles, it's crucial to demonstrate your organisational skills. Mention any relevant experiences that showcase your attention to detail.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Aftersales Advisor role. We love seeing candidates who take the extra step to connect their skills with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Allen Motor Group
✨Know Your Stuff
Familiarise yourself with the Ford brand and the specific services offered at Allen Motor Group. Being able to discuss their vehicles and aftersales processes will show your genuine interest and help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Whether it's resolving a complaint or providing excellent support, demonstrating your ability to keep customers informed and satisfied is key.
✨Be Organised
Since the role requires excellent organisational skills, think about how you can demonstrate this during the interview. Bring a notepad to jot down important points and show that you can manage information effectively.
✨Ask Thoughtful Questions
Prepare some questions about the role and the company culture. This shows that you're engaged and interested in the position. Ask about training opportunities or how success is measured in the Aftersales Advisor role.