At a Glance
- Tasks: Keep customers informed about their vehicle servicing and answer queries.
- Company: Join Allen Motor Group at our Ford dealership in Northampton.
- Benefits: Competitive salary of £30,000 plus OTE of £33,500 and full-time hours.
- Other info: Enjoy a supportive team environment with opportunities for growth.
- Why this job: Kickstart your automotive career with no prior experience needed!
- Qualifications: Great customer service skills and a willingness to learn.
The predicted salary is between 30000 - 33500 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Northampton. Using your fantastic customer experience skills, you will keep the customer informed and consulted on their vehicle servicing, answering any questions or queries they may have.
As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
This position is offered on a Full-time permanent basis, 46.33 hour working week Monday – Friday 1 in 3 Saturday’s, £30,000 basic salary and an OTE of £33,500 reporting to the Aftersales Manager.
Do I need experience? No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us.
Aftersales Advisor - Northampton Ford employer: Allen Motor Group
Allen Motor Group is an exceptional employer, offering a supportive work culture that values customer service excellence and employee development. Located in the vibrant city of Northampton, we provide our Aftersales Advisors with comprehensive training, competitive salaries, and opportunities for career progression within the automotive industry, making it an ideal place for those looking to start or advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor - Northampton Ford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Allen Motor Group and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As an Aftersales Advisor, you'll be dealing with customers all day. Think of examples from your past experiences where you've provided excellent service, even if it’s not automotive-related.
✨Tip Number 3
Be ready to upsell! Familiarise yourself with common aftersales products and services. During the interview, demonstrate how you would approach upselling in a way that benefits the customer.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and makes it easier for us to keep track of your application.
We think you need these skills to ace Aftersales Advisor - Northampton Ford
Some tips for your application 🫡
Show Off Your Customer Skills:Make sure to highlight your fantastic customer experience skills in your application. We want to see how you can keep customers informed and engaged, just like you would in the Aftersales Advisor role.
Be Clear and Accurate:When filling out your application, ensure all the information you provide is accurate and clear. This reflects your attention to detail, which is super important for keeping records straight in our dealership.
Express Your Enthusiasm:Let us know why you're excited about joining Allen Motor Group! Whether it's your passion for cars or your eagerness to learn, we love seeing genuine enthusiasm in applications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Aftersales Advisor position at our Northampton Ford dealership.
How to prepare for a job interview at Allen Motor Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of Ford vehicles and the aftersales process. Familiarise yourself with common customer queries and how to address them. This will show that you're genuinely interested in the role and ready to engage with customers.
✨Showcase Your Customer Skills
Since this role is all about fantastic customer experience, think of examples from your past where you've excelled in customer service. Be ready to share these stories during the interview to demonstrate your ability to keep customers informed and satisfied.
✨Be Prepared for Role-Play
You might be asked to role-play a scenario where you handle a customer query or complaint. Practise this beforehand! Think about how you would communicate clearly and empathetically, ensuring the customer feels valued and understood.
✨Understand GDPR Basics
As you'll be dealing with customer information, it's crucial to have a basic understanding of GDPR guidelines. Brush up on what it means to handle data responsibly, as this will show your potential employer that you take privacy seriously.
