At a Glance
- Tasks: Engage with customers, update them on vehicle servicing, and manage bookings.
- Company: Join Allen Motor Group, a leading Ford dealership in Coventry.
- Benefits: Enjoy 30 days holiday, discounts, life assurance, and a supportive work environment.
- Other info: Full training provided, plus a £1,000 refer-a-friend scheme!
- Why this job: Kickstart your automotive career in a friendly, inclusive team with growth opportunities.
- Qualifications: No experience needed; customer service skills and attention to detail are key.
The predicted salary is between 24000 - 36000 £ per year.
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Coventry. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.
As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
But don't just take our word for it, see what Ash, one of our Aftersales Advisors has to say about the job! - https://youtu.be/YZZ5ddKnMjI
This position is offered on a Full-time permanent basis, 46.33 hour working week Monday – Friday & 1 in 3 Saturday’s, £30,000 basic salary and an OTE of £33,500 reporting to the Aftersales Manager.
Do I need experience?
No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
Why Allen Motor Group?
In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career with Allen Motor Group
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
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Aftersales Advisor - Coventry Ford employer: Allen Motor Group
Allen Motor Group is an exceptional employer, offering a dynamic work environment in Milton Keynes where innovation and customer satisfaction are at the forefront of our operations. With a strong emphasis on employee development and leadership, we provide ample opportunities for growth and career advancement while fostering a collaborative culture that values teamwork and excellence. Join us to be part of an exciting journey as we expand our aftersales services across three leading brands, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor - Coventry Ford
✨Tip Number 1
Familiarise yourself with the Ford brand and its vehicles. Understanding the products you’ll be dealing with will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily relies on providing excellent customer experiences, think of examples from your past where you've successfully handled customer queries or complaints.
✨Tip Number 3
Prepare to discuss how you would handle upselling in a friendly and informative manner. Think about ways to present additional services or products that could benefit customers without being pushy.
✨Tip Number 4
Showcase your organisational skills by thinking of systems or methods you’ve used in the past to keep track of tasks or information. Being able to demonstrate this will align well with the job's requirements.
We think you need these skills to ace Aftersales Advisor - Coventry Ford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Aftersales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills:Since the role focuses on customer experience, emphasise any previous customer service roles or experiences you have had. Use specific examples to demonstrate your ability to handle queries and provide excellent service.
Showcase Organisational Skills:Mention your organisational and administrative skills in your CV and cover letter. Provide examples of how you have successfully managed tasks, maintained accurate records, or worked with computer software systems in past roles.
Craft a Compelling Cover Letter:Write a personalised cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at Allen Motor Group and how you can contribute to their team as an Aftersales Advisor.
How to prepare for a job interview at Allen Motor Group
✨Showcase Your Customer Service Skills
As an Aftersales Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your excellent communication skills.
✨Familiarise Yourself with the Role
Read up on the specific responsibilities of an Aftersales Advisor at Allen Motor Group. Understanding tasks like updating customers on vehicle status and upselling products will help you answer questions confidently during the interview.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage your time and keep track of multiple tasks, especially in a busy environment like a dealership.
✨Prepare Questions for the Interviewer
Demonstrate your interest in the position by preparing thoughtful questions about the team, company culture, and growth opportunities. This shows that you are proactive and genuinely interested in joining Allen Motor Group.
