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For Companies At a Glance
- Tasks: Lead the design and transition of IT services in a dynamic, multi-supplier environment.
- Company: Join a public sector organisation committed to innovative IT solutions.
- Benefits: Competitive salary, flexible benefits fund, and opportunities for professional growth.
- Why this job: Shape the future of IT services and make a real impact in a collaborative team.
- Qualifications: Experience in IT service architecture and strong understanding of ITIL principles.
- Other info: Hybrid role with 3 days onsite in Birmingham, offering excellent career development.
The predicted salary is between 55000 - 68000 £ per year.
Allen Lane is proud to be supporting a public sector organisation in the appointment of an IT Service Architect on a permanent basis. This is a key leadership role responsible for shaping how new IT services are designed, governed and transitioned into live operation within a complex, multi-supplier environment. This role sits at the heart of IT Platforms & Operations, leading the organisation’s service architecture and transition capability, and ensuring that new and evolving services are introduced in a structured, scalable and sustainable way. This is a hybrid role, with 3 days per week required onsite in Birmingham.
The Role
As the IT Service Architect, you will take ownership of the service architecture domain, leading both the design of services and how they are successfully transitioned into live operation. You will:
- Lead the service architecture and service transition capability, managing a small team of Service Architects focused on transition delivery.
- Own and evolve the framework for introducing new services, ensuring consistency, governance and alignment to wider IT strategy.
- Work closely with project and delivery managers to ensure new services are designed with operability, support and lifecycle in mind.
- Partner with enterprise, technical and security architects to ensure service design aligns with broader architectural principles.
- Embed ITIL-aligned service management practices across the service lifecycle.
- Oversee the development and ongoing maturity of the IT service catalogue.
- Ensure effective service transition processes are in place, enabling smooth handover from delivery into live service.
- Drive continual improvement in how services are designed, transitioned and managed.
Operating in a highly structured but evolving environment, you will build on an already mature capability, identifying opportunities to enhance, streamline and improve.
About You
You will be an experienced service architect or service transition leader, comfortable operating at the intersection of architecture, service management and delivery. You will bring:
- Strong experience in IT service architecture and/or service transition within complex environments.
- A solid understanding of ITIL principles and service management best practice.
- Experience designing and implementing service frameworks, standards and governance models.
- The ability to work effectively with project managers, architects and suppliers in a matrix environment.
- Experience operating in multi-supplier ecosystems, with an understanding of how to coordinate across delivery partners.
- A focus on service quality, operability and continuous improvement.
- Strong stakeholder engagement skills, with the ability to influence at multiple levels.
What’s on Offer
A salary between £55,000 - £68,000 plus benefits which include a flexible benefits fund (20% on top of salary) and much more!
IT Service Architect in Stoke-on-Trent employer: Allen Lane
Contact Detail:
Allen Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Architect in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service architecture space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL principles and service management best practices. Be ready to discuss how you've successfully transitioned services in the past. We want you to shine and show them you’re the perfect fit for their team!
✨Tip Number 3
Showcase your experience with multi-supplier ecosystems. Be prepared to share examples of how you’ve coordinated across delivery partners. This will demonstrate your ability to thrive in complex environments, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our community and make an impact in the IT service architecture field.
We think you need these skills to ace IT Service Architect in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Service Architect. Highlight your experience in service architecture and transition, and don’t forget to sprinkle in some ITIL principles to show you know your stuff!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led service transitions or improved service quality in the past.
Showcase Your Leadership Skills: Since this is a leadership role, make sure to highlight your experience managing teams and working in multi-supplier environments. We want to see how you’ve influenced others and driven improvements in service delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Allen Lane
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles and service management best practices. Be ready to discuss how you've applied these in past roles, especially in complex environments. This will show that you understand the framework and can lead service architecture effectively.
✨Showcase Your Leadership Skills
As this role involves managing a small team of Service Architects, be prepared to share examples of your leadership experience. Talk about how you've guided teams through transitions and ensured smooth operations. Highlight any successes in improving service delivery or architecture.
✨Demonstrate Your Stakeholder Engagement
This position requires strong stakeholder engagement skills. Think of specific instances where you've influenced decisions at various levels. Discuss how you’ve collaborated with project managers, architects, and suppliers to achieve common goals in a matrix environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in a multi-supplier ecosystem. Prepare to discuss how you would handle challenges related to service design and transition. Use real-life examples to illustrate your thought process and decision-making skills.