Knowledge Manager

Job Title: Knowledge Manager

Salary: £65,000 – £70,000

Contract: Permanent

Working arrangement: Predominantly home working

• KM strategy – Supporting the organisation and regulatory decision-making teams (Regulatory Enforcement (including Contact and Assessment, Investigations and Enforcement, and the Independent Decision-Making Body Panel teams), Regulatory Standards (Authorisations, Supervision, Professional Standards and Examinations teams) and Policy (to the extent that they take regulatory decisions)) (the “Core Teams”) in implementing and overseeing the continuous development/maintenance of the organisation’s KM strategy and ensuring that this is developed in alignment with the organisations strategy.
• Knowledge sharing – Developing, promoting and fostering a knowledge sharing and continuous learning culture within the Core Teams and the wider organisation to promote cross-team collaboration, communication, coordination and continuous improvement to enhance decision-making processes.
• Knowledge creation – Creating, updating or facilitating the creation and update of KM policy (including creating or contributing to guidance on document retention and KM system governance), and working with the Decision-Making Policy and Guidance Manager to support decision-making policies and procedures, checklists, know-how, standard templates and precedents. Paying particular attention to knowledge requirements for effective on-boarding to the Core Teams and knowledge debriefs when a Core Team member leaves the organisation.
• Knowledge content management – Encouraging the creation of knowledge content and ensuring that knowledge content is uploaded and maintained on relevant knowledge platforms (including the organisations external website, where relevant) so that it is easily accessible to regulatory decision-making teams. Working with members of the Core Teams and colleagues in the Legal and Information Management Department to develop an appropriate taxonomy of tags to be used within KM technologies (such as SharePoint) that seek to improve the searchability of the systems for users. Tagging or overseeing the tagging of knowledge materials by the Knowledge Assistant according to the classification system that is adopted.
• KM Systems – Working with Information Services (e.g., technology team) colleagues to ensure appropriate provision of KM technologies in the organisation and to the Core Teams to allow effective collection, storage, curation/governance and sharing of knowledge resources within the organisation and between the Core Teams (including overseeing migration of content between systems and developing systems usage/governance guidance). This could include responding to any Core Teams need or desire for AI-assisted tools or other new systems, and working with Information Services and others to understand requirements and select products.
• Current awareness and horizon scanning – Monitoring, curating and promoting relevant developments in law and practice on key topics such as professional misconduct, enforcement, regulators’ decision-making, privilege, data protection, etc. in conjunction with the Legal Team to ensure that Core Team members are kept up to date. Liaising with the Legal Team and others to ensure that they have access to relevant online legal research services and liaising with online subscription providers to manage/negotiate the contracts for the services and organise effective technical and legal training for staff and new joiners.
• Legal training – Organising and delivering induction training on KM resources and systems and working with members of the Core Teams and colleagues in the Legal and Information Management Department to ensure the delivery of]good quality legal technical and skills training as part of the organisational learning programmes, including delivery where appropriate.

Essential Criteria:

• Experience as a knowledge manager (ideally in a private or public sector legal or professional services organisation).
• A good level of IT literacy, particularly in relation to document management, knowledge systems and enterprise search, database functionality, intranets, approaches to taxonomy/tagging/meta data application and other collaborative tools.
• Good familiarity with SharePoint.
• Understanding of effective knowledge management concepts, information systems and classification principles.
• An interest in, and knowledge of, technological advances and their potential impact on KM systems. A creative and pragmatic thinker who will come forward with new ideas and approaches.
• An ability to motivate and persuade people to use and contribute to KM systems.

Desirable criteria:

• Experience as a barrister or in a law firm as a paralegal, solicitor or professional support lawyer