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For Companies At a Glance
- Tasks: Lead digital infrastructure and optimise systems for performance management and compliance.
- Company: BD Reside, a key player in affordable housing and community support.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in communities while enhancing your digital skills.
- Qualifications: Strong digital literacy and experience with performance management in regulated environments.
- Other info: Join a dynamic team focused on continuous improvement and community impact.
The predicted salary is between 36000 - 60000 £ per year.
About BD Reside
Reside is a housing provider who works closely with the London Borough of Barking and Dagenham to support strong communities through the provision of high quality, affordable housing for the local communities within Barking & Dagenham. It plays a key role in the council’s wider regeneration strategy, supporting sustainable communities, improving housing standards, and delivering long-term social and economic benefits for the area.
The Role
The Digital and Performance Manager will lead the development and administration of BD Reside’s digital infrastructure to support performance management and where appropriate regulatory compliance. Central to this role is the implementation and optimisation of digital systems - including performance dashboards, data platforms, and SharePoint - to enable accurate reporting, data integrity, and collaborative working across the organisation. Acting as a technical resource, the Digital and Performance Manager will support colleagues in the effective use of digital platforms, manage system structures and permissions, and promote digital literacy across the organisation. This includes troubleshooting, training, and ensuring systems are configured to support operational, internal control, efficiency, regulatory reporting, and continuous improvement. The role will be responsible for designing and maintaining a robust KPI and performance framework, ensuring that data is effectively captured, analysed, and can be presented to the Board and leadership team.
Responsibilities
- Leading digital infrastructure
- Supporting performance management
- Ensuring regulatory compliance where appropriate
- Implementing and optimising digital systems
- Data integrity and reporting
- Supporting colleagues in using digital tools
- Managing system structures and permissions
- Promoting digital literacy
- Designing/maintaining a KPI framework for leadership reporting
Qualifications
- Strong digital literacy and experience administering or being super-user for multiple software platforms.
- Proven experience in performance management, data analysis, or strategic reporting within housing, public sector, or regulated environments.
- Ability to support colleagues in using digital tools, including troubleshooting and informal training.
- Experience managing digital systems, permissions, and content structures to support collaboration and compliance.
- Strong ability to create and maintain a performance and KPI framework for an organisation.
- Good understanding of regulatory requirements for Registered Providers under the RSH.
- Ability to lead cross-functional initiatives and influence senior stakeholders.
- Experience with audit, assurance, and policy tracking frameworks.
- Committed to Reside’s principles and able to demonstrate behaviours that support this commitment.
- Experience with housing management systems and data platforms.
- Communication and presentation skills, with experience preparing Board-level reports.
- Knowledge of tenant engagement and satisfaction measures.
- Professional qualification in performance management, data analytics, or housing (or willingness to work towards one).
Please apply online today if you are interested and possess the skills and experience for the role.
Information Technology Specialist employer: Allen Lane
Contact Detail:
Allen Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and digital sectors. Attend industry events or webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those related to digital systems and performance management. This gives you an edge and makes it easier for employers to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching BD Reside and their digital initiatives. Be ready to discuss how your experience aligns with their goals, especially around performance management and regulatory compliance. Tailor your answers to show you understand their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Information Technology Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Digital and Performance Manager. Highlight your experience with digital systems, performance management, and any relevant qualifications. We want to see how your skills align with what BD Reside is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting communities through digital infrastructure. Share specific examples of how you've implemented or optimised digital systems in the past. Let us know why you’re the perfect fit!
Showcase Your Digital Skills: Since this role is all about digital literacy, make sure to highlight your experience with software platforms and data analysis tools. We want to see your technical prowess, so don’t hold back on detailing your super-user experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at BD Reside!
How to prepare for a job interview at Allen Lane
✨Know Your Digital Stuff
Make sure you brush up on your knowledge of digital systems and performance management tools. Be ready to discuss your experience with software platforms, data analysis, and how you've optimised digital infrastructure in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've supported colleagues in using digital tools, including any troubleshooting or training you've provided. This will demonstrate your ability to promote digital literacy and help others succeed.
✨Understand the Regulatory Landscape
Familiarise yourself with the regulatory requirements for Registered Providers under the RSH. Being able to discuss these regulations and how they impact performance management will show that you're well-prepared for the role.
✨Prepare for Board-Level Discussions
Since you'll be presenting data to the Board and leadership team, practice summarising complex information clearly and concisely. Think about how you can effectively communicate KPIs and performance metrics to non-technical stakeholders.
