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- Tasks: Lead a dynamic team to drive debt recovery services and operational excellence.
- Company: Join a forward-thinking organisation transforming public services and private sector operations.
- Benefits: Enjoy remote work flexibility and a competitive salary package.
- Why this job: Shape the future of debt recovery while fostering a culture of innovation and collaboration.
- Qualifications: Degree-educated or equivalent experience with extensive service delivery expertise.
- Other info: Opportunity to make a significant impact in local government and private sectors.
The predicted salary is between 49500 - 63400 £ per year.
We're Hiring: Head of Debt Assist
Location: Remote | Full-Time | Permanent
Salary: £59,585pa - £75,476pa
Are you a strategic leader with a passion for service excellence and operational delivery? Are you ready to drive transformation and help shape the future of debt recovery services across local government and private sector markets? This is a unique opportunity to lead one of our clients most dynamic business solutions, driving market-leading performance and maximising revenue while delivering outstanding service.
Key Responsibilities
- Execute the Debt Assist Business Plan to meet performance, profit, and growth targets.
- Lead a high-performing team, fostering development and a culture of continuous improvement.
- Drive transformation and service efficiencies across a client Debt Assist offering.
- Ensure operational excellence and compliance with all governance, policy, and risk frameworks.
- Partner with Sales, Client Managers, and Customer Services to align delivery with pipeline and forecasted growth.
- Oversee seamless client onboarding and effective third-party supplier management.
- Champion internal communications, employee engagement, and brand presence.
What We’re Looking For
- Degree-educated (or equivalent experience), ideally with a relevant professional qualification.
- Extensive experience in service delivery, ideally within a commercial or outsourced environment.
- Proven ability to lead strategic initiatives and deliver measurable improvements in performance.
- Sector-specific expertise in debt recovery or related services.
- Strong financial acumen with experience in budget and margin management.
- A collaborative leader with excellent communication, decision-making, and stakeholder engagement skills.
Key Metrics for Success
- Achievement of annual profit, cash, and gross margin targets.
- Successful delivery of transformation goals and operational improvements.
- Increased employee engagement and improved internal communication.
- Enhanced client experience through efficient service and support models.
Key Relationships
- Internal: Tower Director, Business Group Directors, Client Managers, Service Delivery Teams.
- External: Clients, Suppliers, Third-Party Stakeholders.
Our Client
Our client is committed to improving public services and transforming the way local government and the private sector operate. You'll be joining a forward-thinking organisation that values innovation, collaboration, and long-term impact.
Head of Debt employer: Allen Lane
Contact Detail:
Allen Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Debt
✨Tip Number 1
Familiarise yourself with the latest trends in debt recovery services. Understanding the current landscape will not only help you during interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Network with professionals in the debt recovery sector. Attend relevant webinars or industry events to connect with potential colleagues and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven transformation and improved service delivery in previous roles. Having concrete stories ready will showcase your leadership skills and strategic thinking.
✨Tip Number 4
Research our client’s values and mission. Aligning your personal values with theirs can make a strong impression during interviews, showing that you're not just a fit for the role but also for the company culture.
We think you need these skills to ace Head of Debt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and leadership. Emphasise any achievements in driving transformation and operational excellence, particularly in debt recovery or related sectors.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for service excellence and operational delivery. Discuss how your strategic leadership skills align with the responsibilities of the Head of Debt role and provide specific examples of past successes.
Highlight Relevant Qualifications: Clearly state your degree and any professional qualifications that are relevant to the position. If you have experience in budget management or stakeholder engagement, make sure to include that as well.
Showcase Leadership Skills: In your application, demonstrate your ability to lead high-performing teams and foster a culture of continuous improvement. Use specific examples to illustrate your collaborative leadership style and communication skills.
How to prepare for a job interview at Allen Lane
✨Showcase Your Strategic Leadership Skills
As a Head of Debt, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully driven transformation and improved service delivery in previous roles.
✨Highlight Your Financial Acumen
Given the importance of budget and margin management in this role, be ready to discuss your experience with financial oversight. Bring specific metrics or achievements that showcase your ability to manage finances effectively.
✨Demonstrate Sector-Specific Expertise
Familiarise yourself with the debt recovery sector and be prepared to discuss current trends and challenges. Showing that you understand the nuances of the industry will set you apart from other candidates.
✨Prepare for Collaborative Scenarios
This role requires strong collaboration with various stakeholders. Think of examples where you've successfully partnered with sales, client managers, or customer services to achieve common goals, and be ready to share these during the interview.
