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- Tasks: Support and stabilise a Microsoft Teams Phone environment with your telephony expertise.
- Company: Join a local government team dedicated to enhancing communication services.
- Benefits: Competitive pay, flexible working arrangements, and the chance to make a difference.
- Other info: Opportunity to work independently and grow your technical expertise.
- Why this job: Be a key player in optimising voice solutions for the community.
- Qualifications: Experience with Microsoft Teams Phone, Direct Routing, and strong troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
Our client - Local Government - is seeking an MS Teams Telephony specialist on an interim basis to support and stabilise a recently implemented Teams Phone environment.
Key skills & experience required:
- Demonstrable experience with Microsoft Teams Phone/Teams Voice
- Strong Back End knowledge of Direct Routing, Operator Connect, SIP trunking
- Proven experience configuring and supporting Teams Admin Center, voice policies, dial plans, call queues and auto attendants
- Experience with SBCs (Ribbon and/or AudioCodes) and carrier integrations
- Strong troubleshooting capability across call quality, audio dropouts, PSTN and numbering issues
- Experience working in complex or split Microsoft tenant environments
- Able to operate independently as a senior technical escalation/stabilisation resource
- Comfortable providing hands-on remediation and Back End configuration rather than end-user support
- Previous Local Authority experience is desirable but not essential.
If your experience matches the criteria above, please get in touch.
Microsoft Voice Engineer employer: Allen Lane Ltd.
Contact Detail:
Allen Lane Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Voice Engineer
✨Tip Number 1
Network with professionals in the Microsoft Teams space. Join relevant forums or LinkedIn groups where you can connect with others who have similar skills. This can lead to insider info on job openings and even referrals!
✨Tip Number 2
Prepare for technical interviews by brushing up on your knowledge of Direct Routing and SIP trunking. We recommend setting up a mock interview with a friend or using online platforms to practice your responses to common technical questions.
✨Tip Number 3
Showcase your troubleshooting skills! During interviews, be ready to discuss specific challenges you've faced with call quality or audio dropouts. Use real examples to demonstrate how you resolved these issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we often have exclusive roles that you won’t find elsewhere, so keep an eye out for those!
We think you need these skills to ace Microsoft Voice Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Teams Phone and Direct Routing. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to troubleshooting call quality or configuring Teams Admin Center.
Showcase Your Technical Skills: Don’t forget to include your back-end knowledge of SIP trunking and SBCs. We love seeing candidates who can demonstrate their technical prowess, so be clear about your hands-on experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Allen Lane Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Teams Phone and its components. Be ready to discuss Direct Routing, Operator Connect, and SIP trunking in detail. The more familiar you are with these technologies, the more confident you'll feel during the interview.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled call quality issues or audio dropouts in the past. Highlight your experience with SBCs and carrier integrations, as this will demonstrate your ability to handle complex scenarios effectively.
✨Familiarise Yourself with the Teams Admin Center
Since you'll be configuring voice policies and dial plans, it’s crucial to know the ins and outs of the Teams Admin Center. Consider doing a mock setup or reviewing documentation to ensure you're ready to discuss your hands-on experience.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-world situations, especially around stabilising a Teams Phone environment. Think about how you would approach common challenges and be prepared to explain your thought process clearly.