Southwark Council is seeking an Assistant Director of Resident Experience to lead resident access, digital channels and service design. You will shape strategy, oversee transformation and ensure inclusive, accessible services across web, mobile and face‑to‑face channels.
Reporting to the Director of Digital and Resident Experience, you will build a high‑performing team, govern customer satisfaction metrics and drive data‑led improvements that benefit residents, businesses and visitors.
#J-18808-Ljbffr
Senior Leader, Resident Experience & Digital Channels employer: Allen Lane Limited
Allen Lane Limited is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration within the healthcare sector. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and the chance to make a significant impact on healthcare improvement at a national level. Located in a vibrant area, the company fosters a supportive environment where strategic thinkers can thrive and contribute to meaningful change.
