Systems Administrator

Our client, a Performing Arts organisation, are looking for a Systems Administrator. This role is brand new for the company. The system administrator role is responsible for managing and maintaining the server and network infrastructure, ensuring system reliability, security, and performance. The role involves administering Windows Server environments, Active Directory, and Microsoft Azure services alongside local and cloud-based network devices. This includes supporting IT operations and also projects developing systems and services to support the Sadler’s Wells group. The post reports to the Head of IT.

Key Responsibilities:

• Providing expert-level technical support including design, troubleshooting, and architecture skills in support of Sadler’s Wells and their systems.
• Manage, configure, and maintain Windows Server. Install, configure, and maintain Windows Server operating systems and the virtualised server infrastructure on-premise and in the cloud, including SaaS, PaaS and IaaS solutions. Monitor and optimize server performance and resource utilization and troubleshoot system-related issues and failures.
• Administer and maintain Active Directory (AD), Group Policy, DNS, DHCP, and other Windows-related services. Create and manage AD user accounts, groups, and security policies and implement and enforce Group Policy settings to manage user and device configurations.
• Implement and manage Microsoft Azure services, including virtual machines, Azure AD, and hybrid cloud integrations. Manage Azure Virtual Machines and cloud-based workloads and integrations with cloud-based solutions. Administer Azure Active Directory for identity and access management and associated MFA and privileged access management security solutions.
• Proactively maintain systems, including security updates, patches, system backups and agreed business continuity and disaster recovery arrangements. Ensure timely application of security updates and system patches, perform regular system and data backups to prevent data loss, and implement disaster recovery procedures to minimize downtime and the loss of availability to systems, services, and information.
• Proactively monitor capacity and plan solutions to meet the changing demands of the business.
• Develop automation and insight solutions driving efficiency for Sadler’s Wells. Develop the organisation’s efficiency and use of data to drive informed decisions. Lead on the implementation of Microsoft solutions such as Power Automate and Power BI / Microsoft Fabric.
• Maximise the investment in existing solutions driving value from the existing services and licenses in place, including the Microsoft E3 license.
• Ensure compliance with security policies, regulatory requirements and privacy. Proactively implement and develop security best practices to protect IT infrastructure. Perform audits and vulnerability assessments to ensure compliance with industry standards and company policies. Maintain system logs and documentation for compliance reporting. Support the group's PCI-DSS and GDPR compliance.
• Lead on the implementation and management of CyberSecurity controls including compliance and a standards-based approach to systems implementation and management. Develop and maintain the CyberSecurity documentation, including appropriate procedures, standards and guidelines.
• Provide support for escalated IT issues. Assist the end user computing team in resolving complex technical issues, helping to develop the skills and abilities of other team members, working collaboratively within the team, with other parts of the organisation and with vendors and external support teams as needed.
• Work flexibly, outside of core hours and as part of a support rota as required. Provide incident response, business continuity and disaster recovery support as part of the on-call rota. Work as needed to provide proactive maintenance at dates and times that minimise disruption to Sadler’s Wells business operations.
• Develop and maintain system documentation. Create detailed documentation for system configurations and processes. Maintain up-to-date records of IT assets and configurations. Participate in change and configuration management processes. Develop knowledge base articles and training materials for other colleagues and members of the data and systems team IT staff.

Skills and Experience

• Essential experience as a System Administrator or similar role.
• Networking skills at a level commensurate with a Cisco CCNP and System support skills equivalent to an MCSE.
• Strong knowledge of Windows Server OS (2016/2019/2022).
• Expertise in Active Directory, Group Policy, DNS, DHCP, and related services.
• Experience with Microsoft Azure, including Azure AD and virtual machines.
• Proficiency in PowerShell scripting and Power Automate.
• Understanding of networking systems, including TCP/IP, routers, firewalls, and VPNs.
• Experience of supporting identity and access management solutions.
• Knowledge of backup solutions, disaster recovery, and high-availability configurations.
• Familiarity with security best practices and compliance frameworks, including PCI-DSS and GDPR.
• Strong troubleshooting skills and ability to work independently or in a team.
• Effective communication and documentation skills.
• Ability to translate ideas into effective action speedily and within a finite budget.
• Ability to work collaboratively and bring teams together into a cohesive and effective unit.
• Able to demonstrate a commitment to diversity and inclusion.
• Convincing presentation and interpersonal skills, with the ability to negotiate with a broad range of stakeholders.
• A strong empathy with Sadler’s Wells’ values, mission and objectives.
• Must currently hold the right to work in the United Kingdom.

Additional

• Certifications such as Microsoft Certified: Azure Administrator Associate, MCSA, or MCSE.
• Experience with virtualization technologies like VMware or Hyper-V.
• Knowledge of Microsoft 365 administration and integration.
• Experience with Endpoint Management tools (e.g., SCCM, Intune).
• Relevant project management qualification or equivalent.
• Sectoral experience is desirable though not essential.

Please note that this role requires someone who can be on-site 3 days per week. Experience within the Arts is highly desirable.