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For Companies At a Glance
- Tasks: Deliver top-notch customer service via calls, emails, and web chat.
- Company: Join a vibrant team focused on exceptional customer experiences.
- Benefits: Full training provided, career growth opportunities, and a supportive work environment.
- Why this job: Perfect for those wanting to elevate their customer service career.
- Qualifications: 1 year of customer service experience and strong communication skills.
- Other info: Dynamic role with a focus on building lasting customer relationships.
The predicted salary is between 28800 - 43200 £ per year.
Our client is looking for a Customer Service Advisor to join their busy customer services team. The successful applicant will need to have a minimum of 1 year’s customer service experience. This role would be ideal for somebody looking to take the next step in their customer service career. Full training will be provided but we expect the individual to have excellent customer service skills, a confident telephone manner and excellent organisation skills.
The Role
- Responsibility for ensuring customers have the best experience possible.
- Proactively answer incoming calls, emails and web chat and service our existing customer needs.
- Provide support and comprehensive service and product information to customers.
Job Responsibilities
- Professionally service our existing customers; performing mid-term adjustments, servicing customer policies, renewal and cancellations.
- Respond to customer enquiries appropriately, ensuring all documentation is professional and correct.
- Recording and maintaining accurate policyholder information.
- Maintaining a thorough working knowledge of policy terms and conditions.
- Ensure customer complaints are resolved in a way that treats the customer fairly at all times, in line with business processes and authority limits.
- Ensure customers are treated fairly, in line with company Customer Experience and Treating Customers Fairly Policy.
- Develop and maintain customer relationships.
- Maintaining good housekeeping at all times.
Customer Service Advisor in Sutton employer: Allen Insurance Insurance Recruitment
Contact Detail:
Allen Insurance Insurance Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Sutton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what you want to know regarding their customer service policies or team dynamics.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining us!
We think you need these skills to ace Customer Service Advisor in Sutton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Keep It Professional: When writing your application, remember to keep it professional yet friendly. Use clear language and make sure there are no typos or errors. We appreciate attention to detail, so let’s see that in your writing!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention how your skills align with the responsibilities listed in the job description – we love seeing that connection!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Allen Insurance Insurance Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think of specific examples where you went above and beyond for a customer, as this will show your potential employer that you truly understand the importance of excellent service.
✨Practice Your Telephone Manner
Since the role requires a confident telephone manner, practice speaking clearly and professionally. You could even role-play with a friend or family member to simulate common customer service scenarios. This will help you feel more comfortable during the actual interview.
✨Familiarise Yourself with Company Policies
Take some time to research the company’s customer service policies and values. Understanding their approach to customer care will not only impress your interviewers but also help you align your answers with their expectations.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the team and the company culture. This shows that you’re genuinely interested in the role and helps you determine if it’s the right fit for you.
