At a Glance
- Tasks: Provide top-notch customer service via calls, emails, and web chat.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Full training provided, career growth opportunities, and a supportive work environment.
- Other info: A vibrant workplace where you can build lasting relationships with customers.
- Why this job: Take your customer service skills to the next level and make a real difference.
- Qualifications: Minimum of 1 year customer service experience and excellent communication skills.
The predicted salary is between 32400 - 39600 £ per year.
Our client is looking for a Customer Service Advisor to join their busy customer services team. The successful applicant will need to have a minimum of 1 year’s customer service experience. This role would be ideal for somebody looking to take the next step in their customer service career. Full training will be provided but we expect the individual to have excellent customer service skills, a confident telephone manner and excellent organisation skills.
The Role
- Responsibility for ensuring customers have the best experience possible.
- Proactively answer incoming calls, emails and web chat and service our existing customer needs.
- Provide support and comprehensive service and product information to customers.
Job Responsibilities
- Professionally service our existing customers; performing mid-term adjustments, servicing customer policies, renewal and cancellations.
- Respond to customer enquiries appropriately, ensuring all documentation is professional and correct.
- Recording and maintaining accurate policyholder information.
- Maintaining a thorough working knowledge of policy terms and conditions.
- Ensure customer complaints are resolved in a way that treats the customer fairly at all times, in line with business processes and authority limits.
- Ensure customers are treated fairly, in line with company Customer Experience and Treating Customers Fairly Policy.
- Develop and maintain customer relationships.
- Maintaining good housekeeping at all times.
Customer Service Advisor in Sutton employer: Allen Insurance Insurance Recruitment
Join a dynamic and supportive team as a Customer Service Advisor, where your skills will be valued and nurtured. Our client offers comprehensive training and a positive work culture that prioritises employee growth and development, ensuring you have the tools to excel in your career. Located in a vibrant area, this role not only provides meaningful work but also the opportunity to build lasting relationships with customers in a friendly environment.
Contact Details:
Allen Insurance Insurance Recruitment Recruitment Team
