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- Tasks: Be the friendly voice for customers, helping them with enquiries and bookings.
- Company: Join a fun and hardworking team in the entertainment industry.
- Benefits: Competitive pay, holiday pay, and valuable experience.
- Why this job: Kickstart your career with immediate start and a positive work environment.
- Qualifications: Exceptional communication skills and a proactive attitude required.
- Other info: Onsite parking available and a relaxed team culture.
The predicted salary is between 13 - 16 £ per hour.
Are you a positive and engaging individual with exceptional customer service skills, gained in a fast paced office setting? Our brilliant client is seeking a confident and personable candidate to support the Customer Service team for a short-term assignment. You will be the first point of contact for all enquiries, so providing a professional and friendly service will be essential.
Please note, this is a temporary position paid on a weekly PAYE basis. This role will start immediately, so sadly candidates with a lengthy notice period cannot be considered.
Temporary Customer Support Advisor Responsibilities:- Respond to customer enquiries via telephone, email and live chat
- Provide a high standard of customer service and product knowledge
- Assist customers in placing their bookings
- Report any customer issues to the Customer Support Supervisor/Manager
- Keep meticulous records of customer communications and conversations
- Ability to work in a way that promotes the safety of children and young people
- Ability to grasp product knowledge and portray this confidently to customers
- Alongside a competitive hourly rate, the successful candidate will receive holiday pay
- Valuable experience in a highly regarded organisation
- Positive, relaxed and personable team members
- Parking on-site
Our client operates within an entertaining field - they have a hardworking and fun culture.
Temporary Customer Support Advisor Requirements:- Excellent communication skills, both on the phone, in person, and in writing
- A strong focus on resolving customer queries, gained in a professional setting
- Professional, proactive and positive manner
- Ability to remain calm when dealing with issues under pressure
- Excellent attention to detail
- Proficient in IT systems and data management
Our client is located in OX13. There is onsite parking.
Temporary Customer Service Advisor employer: Allen Associates
Contact Detail:
Allen Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle common enquiries or complaints. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Dress the part! Even if it's a temporary role, showing up looking professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Temporary Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you've handled enquiries in the past, so share specific examples that showcase your positive and engaging personality!
Keep It Professional and Friendly: Since you'll be the first point of contact for customers, it's crucial to convey a professional yet friendly tone in your written application. Use language that reflects your personable nature and shows you can provide a warm welcome to our clients.
Attention to Detail is Key: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This not only shows your professionalism but also reflects your ability to keep meticulous records, which is essential for this role.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to see what you bring to the table!
How to prepare for a job interview at Allen Associates
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you resolved customer issues or went above and beyond to help someone. This will show that you understand what it takes to provide a professional and friendly service.
✨Practice Your Communication Skills
Since you'll be the first point of contact for enquiries, practice clear and confident communication. Try role-playing common customer scenarios with a friend or family member. This will help you articulate your thoughts better during the interview and demonstrate your excellent communication skills.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss how you've handled challenging situations in the past. Think of specific examples where you remained calm under pressure and successfully resolved an issue. This will highlight your proactive and positive manner, which is essential for this role.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its products. Understanding their services will not only help you answer questions more effectively but also allow you to ask insightful questions. This shows your genuine interest in the role and the organisation, making you a standout candidate.