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For Companies At a Glance
- Tasks: Deliver excellent customer service and support in a fast-paced environment.
- Company: Innovative company focused on collaboration and integrity.
- Benefits: Weekly pay, supportive team, and skill development opportunities.
- Why this job: Make a real impact while building relationships and enhancing your skills.
- Qualifications: Experience in customer service and proficiency with CRM systems.
- Other info: Dynamic role with immediate start and no notice periods.
The predicted salary is between 13 - 16 £ per hour.
Are you passionate about delivering excellent customer service and building strong relationships? If you thrive in a fast-paced environment and enjoy supporting others, this role offers you a chance to develop your skills. Starting immediately, this role will last until a permanent team member is appointed. Please note, this is a temporary position paid on a weekly PAYE basis and will require an immediate start; notice periods cannot be accommodated.
Responsibilities
- Responding to enquiries via email, phone, post, and in person, ensuring a professional and friendly service
- Resolving complex issues efficiently and accurately, supporting the department's goal to maintain high levels of customer satisfaction
- Recording and updating supporter data meticulously within CRM systems to support accurate reporting and relationship management
- Assisting in troubleshooting and maintaining database systems, ensuring smooth operational workflows
- Creating training and guidance materials to support system users and ensure data integrity
- Collaborating closely with colleagues across departments to provide an efficient, proactive support service that aligns with company objectives
- Ensuring all activities comply with data protection laws and legal requirements
Rewards
Supportive team environment with opportunities to develop a range of administrative and relationship management skills.
The Company
Our client values innovation, collaboration, and integrity. They are dedicated to creating a diverse and inclusive environment where every team member can thrive and make a meaningful impact.
Essentials
- Previous experience in customer service, supporter care, or administrative support
- Proficiency with CRM systems, Microsoft Office, and digital tools
- Strong organisational skills with keen attention to detail
- Confident communicator across phone, email, and in person
- Ability to prioritise tasks, juggle multiple enquiries, and work independently
- Adaptable and flexible approach to changing priorities
Location
Due to the central location there is no parking on site but plenty of public transport links.
Temporary Customer Care & Engagement Coordinator in Oxford employer: Allen Associates
Contact Detail:
Allen Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Care & Engagement Coordinator in Oxford
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. Show them you’re not just another candidate, but someone who genuinely fits into their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction, make sure you can confidently express yourself over the phone and in person. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will help you stand out as someone who can handle complex enquiries with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Temporary Customer Care & Engagement Coordinator in Oxford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering excellent customer service. Share specific examples of how you've built strong relationships in previous roles, as this will resonate with our values.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Highlight your relevant experience and skills without waffling – we want to know why you're the perfect fit for the role.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to match the job description. Mention your proficiency with CRM systems and your organisational skills, as these are key for us.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Allen Associates
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to share examples of how you've handled difficult situations or resolved complex issues in the past. This will show that you understand the importance of maintaining high levels of customer satisfaction.
✨Familiarise Yourself with CRM Systems
Since this role involves working with CRM systems, make sure you’re comfortable discussing your experience with them. If you’ve used specific tools, mention them and be prepared to explain how you’ve utilised them to manage supporter data effectively.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you prioritise tasks and manage multiple enquiries. You might want to give examples of how you’ve successfully juggled various responsibilities in a fast-paced environment, showcasing your strong organisational skills.
✨Show Your Collaborative Spirit
This role requires collaboration across departments, so think of instances where you’ve worked closely with others to achieve a common goal. Highlight your ability to communicate confidently and work as part of a team, which aligns with the company’s values of innovation and collaboration.
