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For Companies At a Glance
- Tasks: Provide exceptional support to customers and handle warm calls daily.
- Company: Forward-thinking SaaS provider focused on quality service and innovation.
- Benefits: Competitive salary, hybrid work, 25 days holiday, and career development opportunities.
- Why this job: Make a real impact while growing your skills in a dynamic environment.
- Qualifications: Experience in customer service, strong communication skills, and IT proficiency.
- Other info: Join a supportive team with regular social events and excellent career progression.
The predicted salary is between 15600 - 21600 £ per year.
Are you looking for a role that offers development and the opportunity to make a real impact? As a Customer Support Advisor, you will be the first point of contact for customers, providing exceptional support and guidance. This role is perfect if you want to grow your skills in a dynamic, supportive environment.
Customer Support Advisor Responsibilities
- Handling a high volume of outbound warm calls daily to gather relevant information from customers, supporting their registrations and renewals to ensure compliance and smooth operations.
- Responding to service enquiries promptly, maintaining high standards of customer service to foster long-term relationships.
- Logging and updating customer information accurately in the systems to support efficient processes and data integrity.
- Collaborating with team members to meet targets and deliver excellent service, contributing to the ongoing success of the support team.
- Supporting the onboarding process for new customers, ensuring a seamless experience.
- Keeping up-to-date with industry regulations and company policies to provide informed assistance.
Customer Support Advisor Rewards
- Competitive salary of £26,000 plus a quarterly bonus based on personal and team targets
- 25 days holiday annually
- Hybrid working arrangement with two days in the office
- Free onsite parking
- Opportunities for career development and progression within a growing organisation
- Regular social events to foster team spirit
- Contributory pension scheme and paid compassionate leave
The Company
Our client is a forward-thinking SaaS (Software as a Service) provider. They are committed to delivering the highest quality service and innovative technology, built on long-term, sustainable relationships.
Customer Support Advisor Experience Essentials
- Previous experience in customer service or outbound calling environments.
- Strong verbal and written communication skills with a professional telephone manner.
- Proven ability to meet deadlines and targets in a fast-paced setting.
- Excellent attention to detail and organisational skills.
- Proficient IT skills, including good knowledge of CRM systems or similar tools.
- Adaptability and a proactive attitude, with a team-oriented approach.
Client Services Advisor in Oxford employer: Allen Associates
Contact Detail:
Allen Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Advisor in Oxford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! When you get the chance to speak with someone from the company, be ready to explain why you're the perfect fit for the Customer Support Advisor role. Keep it concise and highlight your relevant experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interaction, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds as they make their hiring decisions.
We think you need these skills to ace Client Services Advisor in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Advisor role. Highlight any previous customer service experience and your ability to handle outbound calls, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background aligns with our values. Don’t forget to mention your adaptability and team spirit – we love that!
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, make sure your application is clear and professional. We want to see your personality come through while keeping it polished – it’s all about balance!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Allen Associates
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what exceptional support looks like and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about providing great service.
✨Prepare for Outbound Call Scenarios
Since this role involves handling a high volume of outbound calls, practice how you would approach these conversations. Think about how to gather information effectively while keeping the customer engaged. Role-playing with a friend can help you feel more confident.
✨Showcase Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you’ve worked with others in the past. Share specific examples of how you contributed to team success or helped a colleague out. This will highlight your team-oriented approach.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in customer service and any relevant industry regulations. Being knowledgeable will not only impress your interviewers but also demonstrate your commitment to staying informed and providing informed assistance.
